SUPPORT ENGINEER

To continue our growth, we are hiring new talents to work on our ERP Agency system, enriching its functionality and developing new modules as it is deployed worldwide. The team will build high-quality, innovative, and fully performing software that complies with our coding standards and technical design.

Within this team, we are looking for a Support Engineer who will recommend and facilitate the design, development, testing, roll‑out, run, and evolutions of the implementation, distribution, and maintenance of client‑server software applications. The candidate will be responsible for business analysis and day‑to‑day application care for our international clients. Some tasks may require testing user interfaces (not code testing).

This position requires basic knowledge of SQL databases or any other relational databases, working knowledge of Microsoft Windows operating systems (including servers 2012‑2019), and the ability to use Microsoft Office Suite and remote connection tools such as Remote Desktop, Remote Administrator, and Remote Desktop Manager.

He/she contributes with the Scrum Team and provides support throughout the entire rollout life cycle to ensure that the product meets company goals, business needs, and requirements.

Key Responsibilities

• Support the Development Team on a daily basis to provide all details needed by the developers and to deliver specifications and descriptions of work items.
• Communicate with MSC agencies users, assess problems, gather information that helps address them, troubleshoot, identify potential solutions, and liaise with development teams for code changes when necessary.
• Contribute to test plan design and structure of test cases in relation to product backlog items.
• Help refine requirements by contributing to acceptance tests.
• Execute tests.
• Contribute to the development of training material, process documentation, and gap analysis for production releases, migrations, and transitions.
• Support key users in testing activities by providing guidance and listening to their enquiries.
• Provide post‑Go‑Live support to end users and to development/support teams, solving problems with a sense of urgency.
• Develop a mutually respectful working relationship with all staff to ensure strong teamwork in all activities.
• Provide timely, complete, and accurate responses to program customers’ questions and inquiries in a positive and constructive manner.
• Keep self‑updated with current trends in the maritime and logistics industry as well as in project‑management methodologies by reading related publications and participating in seminars as required.

Qualifications And Experience

• Proven ability and commitment to high standards of customer service.
• Knowledge of ITIL processes.
• Experience in L1/L2 support, preferably within large companies.
• Understanding of application integration processes.
• Analytical skills, tolerance of ambiguity, and open‑mindedness.
• Willingness to learn new technologies.
• Dynamic, mature, and team‑spirited.
• Team player with excellent relational and communication skills.
• Willingness to participate in on‑call duty.
• Strong communication skills in English.
• Availability for travel as required.

What we offer

We offer a range of benefits including learning opportunities, a comprehensive welfare system, life and health insurance, modern workstations, and discounts within the MSC group.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.