Support Analyst

Overview

Support Analyst role at Medi-Market Group

We are looking for a professional with experience as a Support Analyst (Ops).

Qualifications

• Diploma or Laurea in Informatica or STEM disciplines
• Experience of at least 2 years in service desk management, asset configuration and management, and second-level (L2) support
• Fluent English (B2/C1)
• Strong analytical and problem-solving abilities
• Teamwork orientation and good communication skills
• Ability to analyse and resolve technical issues effectively and promptly

Responsibilities

• Service Desk: Manage end-user requests, monitor tickets and ensure timely resolution while maintaining high customer satisfaction
• Configuration and Asset Management: Ensure correct configuration, deployment and management of IT assets (hardware/software)
• Support L2: Provide second-level technical support for complex issues, with in-depth diagnosis and resolution of faults on systems, applications and IT infrastructure
• Collaborate with development and QA teams for test definition and release of solutions

What we offer

• Permanent contract with competitive compensation commensurate with experience
• Ticket Restaurant of €7.00 per day
• Full-time schedule (40 hours per week)
• Smart working 2 days a week
• A dynamic and innovative work environment where ideas are valued
• Strong opportunities for professional growth within a rapidly expanding company
• Ongoing training to improve skills and stay up to date with industry best practices

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Retail

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