Strategic Enterprise Success Manager

Strategic Enterprise Success Manager - Italy

We are currently looking for a Strategic Enterprise Success Manager in Italy. This role offers the opportunity to work closely with high‑value enterprise clients, driving long‑term success through strategic guidance and data‑driven insights. You will manage a portfolio of key accounts, ensuring strong adoption, retention, and expansion across advanced digital solutions. Acting as a trusted advisor, you will engage with both operational teams and executive stakeholders to align business goals with measurable outcomes. The position combines customer success, consulting, and commercial strategy within a fast‑evolving technology landscape, and you’ll collaborate cross‑functionally to deliver impactful results and unlock new growth opportunities.

Accountabilities

• Manage a portfolio of enterprise clients, overseeing the full customer lifecycle from onboarding to renewal and expansion
• Build and maintain strong relationships with stakeholders at all levels, including executive leadership
• Develop and execute data‑driven success plans aligned with customer business objectives
• Drive product adoption and value realization through tailored strategies and ongoing engagement
• Identify and lead upsell and cross‑sell opportunities in collaboration with sales teams
• Monitor account health using performance data and proactively address risks or opportunities
• Collaborate with internal teams (onboarding, services, partnerships, and support) to deliver seamless customer experiences
• Stay informed on industry trends, analytics, and AI innovations to provide strategic guidance to clients
• Contribute to continuous improvement of customer success processes and tools

Requirements

• 5+ years of experience in enterprise customer success, account management, or consulting roles
• Proven ability to manage and grow relationships with large, complex accounts
• Strong communication and presentation skills, with experience engaging C‑level stakeholders
• Fluency in French and English; additional European languages are a plus
• Solid understanding of digital analytics, product analytics, and data‑driven decision‑making
• Familiarity with modern data ecosystems, including data warehouses and AI‑driven tools
• Experience collaborating with sales teams to drive revenue growth and account expansion
• Analytical mindset with the ability to translate data into actionable insights
• Passion for technology, SaaS solutions, and customer‑centric strategies

Benefits

• Competitive compensation package with performance‑based incentives
• Flexible work arrangements, including remote and hybrid options
• Generous paid time off and work‑life balance initiatives
• Stock options to share in company success
• Learning and development opportunities, including mentorship and career growth programs
• Lifestyle allowances and employee well‑being initiatives
• Regular team events, global meetups, and collaborative experiences
• Inclusive and supportive workplace culture with employee resource groups