Store Supervisor

Store Supervisor Location: Rome, Italy (North Rome Area) • Job type: Full time Permanent • Working Hours: 40 hours per week (Mon - Sun)

About POP MART Founded in 2010, POP MART is a market‑leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top‑tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. POP MART has established a strong presence across key European markets, including Italy, UK, France, Spain, Germany and the Netherlands. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high‑potential markets across Europe, continuing to strengthen our brand's position in the region.

What to Expect

Gain valuable professional experience covering the entire retail life cycle

Have the opportunity to work with people from different countries and cultures in a collaborative environment

Receive structured customer service, retail operations and product training

Be proactively involved in the company's growth

Benefits

Selected POP MART toys as appreciation gifts every month

A structured bonus/commission scheme in line with the company's and the individual's performance

Regular team social events

Employee Assistance Program

Corporate Benefits

The Role We are searching for a Store Supervisor to work alongside our Store Manager in a key shopping mall in Rome. This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards. This leadership position requires strong organisational skills, excellent communication abilities and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate.

Responsibilities

Support the Store Manager in the daily management of the store and act as the operational point of reference in their absence

Contribute to ensuring excellent customer service by assisting in handling any issues or complaints

Assist the Store Manager in training and coordinating the sales team, ensuring compliance with company policies and procedures

Collaborate in achieving sales targets by motivating the team and monitoring daily results

Monitor inventory levels, reporting replenishment needs or discrepancies to the manager

Support loss prevention efforts and ensure proper management of stockroom procedures

Ensure the store maintains high standards of order, cleanliness, and visual merchandising according to company guidelines

Accurately perform opening and closing cash procedures, ensuring precision and punctuality

Participate in team meetings and contribute to the communication of objectives, updates, and operational priorities

Provide support for basic administrative tasks, such as shift planning and daily sales reporting

Be available to work flexible hours

Requirements

Excellent command of English, both spoken and written

Proactive attitude and strong customer service skills, focused on delivering a memorable shopping experience

Proven ability to develop and implement strategies to achieve sales targets

Demonstrated leadership skills, with experience in managing a team

Strong organisational skills and attention to detail

Competence in administrative tasks (shift planning, reporting, etc.)

Effective time management and prioritization skills

Team‑oriented mindset, with the ability to motivate and inspire others

Desirable but Not Essential

Experience in the toy or collectibles industry

Knowledge of visual merchandising techniques

Familiarity with retail management software and point‑of‑sale systems (CEGID)

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