Store Manager _ Outlet Serravalle

Founded in 1968 by Gerolamo Etro and headquartered in Milan, Italy, Etro is now a luxury brand with a global reach, boasting recognition from consumers around the world. Etro's international presence is based on a multi-channel strategy that makes the brand's offer available in different markets, starting from about 140 flagship stores in over 58 countries across Europe, the United States, Russia, the Middle East and APAC. Milan, London, Paris, New York, Beijing and Tokyo are just some of the capitals in which Etro boasts a solid presence through prestigious locations situated on the main streets of the luxury shopping map. Etro's distribution network also includes 20 travel retail outlets that extend the brand's shopping experience to major international airports, as well as a careful selection of the main department stores and multi-brand boutiques on the wholesale channel. Finally, the online channel plays an increasingly central role in making the Etro experience accessible to the final customer wherever he or she may be, with directly managed e-commerce currently operating in Europe, the United States and Japan, alongside a series of exclusive partnerships with the most important digital sales channels on an international scale.

Etro is looking for a Store Manager for our outlet in Serravalle.

Job description

As Store Manager you will lead and support all activities to achieve the store business goals by performing with high integrity in clienteling, operation, human resources management, as well as in visual merchandising. You will be a dynamic and inspiring leader who will provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy of the Brand.

Key Responsibilities

• Driving and maximize sales performances

• Proposing and develop business plans

• Driving the store team to exceed their KPIs

• Representing the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brand

• Being present on the sales floor, ensuring a proper approach and service to the Clients

• Guaranteeing an excellent Client satisfaction and the highest level of Client service.

• Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending

• Ensuring the development, implementation and execution of company CRM initiatives to increase and retain customer loyalty

• Developing a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams

• Ensuring that the display attracts Clients and maximizes sales in accordance with Company guidelines

• Participating in the buying session when requested and in any case providing effective product feedback based on store needs

• Being responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office

• Promoting a team spirit using effective communication, ensuring efficient organization and professional growth

• Ensuring the team is always prepared and updated on the main information, product knowledge, local market, competitors, policies and procedures.

• Being able to attract and recruit the best talents available on the market through networking and scouting.

Key Requirements

• 5+ years of luxury fashion sales experience preferably in a similar role or customer service setting

• ability to drive and exceed individual and store results

• strong organization, accuracy and detail oriented

• ability to motivate people and team-focused

• ability to work in a fast moving and dynamic environment

• strong customer service mindset

• ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.