Store Manager - Luxury Beauty & Fragrance Brand - Milan

Mode Search is partnering with a historic Italian luxury beauty and fragrance house to hire a Store Manager for their boutique in Milan.

This iconic brand is celebrated for its artisanal expertise in skincare, fragrances, body, and hair care. With a prestigious heritage and a leadership team drawn from top luxury fashion houses, the company blends tradition with modern luxury sensibilities. Their boutiques are renowned for delivering exceptional client experiences and offering a curated range of high-quality products.

This is an outstanding opportunity for a motivated retail leader to take ownership of a boutique, leading a passionate team, elevating client experiences, and driving performance in a highly visible, fast-paced environment.

Key Responsibilities

• Lead and inspire the store team to achieve and exceed sales targets.
• Analyse store performance and implement development plans.
• Act as a brand ambassador locally, attracting new clients and building loyalty.
• Drive omnichannel awareness and encourage the team to leverage digital tools.
• Ensure the client is at the centre of every interaction.
• Reinforce exceptional after-sales service and implement the signature selling approach.
• Collaborate with corporate departments to execute client engagement programs and events.
• Proactively identify opportunities to acquire new clients and increase sales.
• Foster a constructive and high-performing team environment.
• Mentor, coach, and develop staff, identifying internal growth opportunities.
• Conduct briefings and ensure the team is aligned with sales strategies, product knowledge, and company standards.
• Hire and retain top talent in the local market.
• Ensure impeccable presentation and merchandising standards.
• Maintain operational excellence in stock management, cash handling, logistics, and reporting.
• Collaborate with visual merchandising and retail teams for in-store events and displays.

Requirements

• Proven retail management experience, preferably in luxury beauty, fragrances, or fashion.
• Fluency in English and Italian.
• Strong leadership, communication, and decision-making skills.
• Ability to manage multiple responsibilities in a fast-paced boutique environment.
• Knowledge of inventory management, merchandising, and client journey processes.
• At least 5 years of management experience; luxury retail or beauty background preferred.
• Flexibility to work evenings, weekends, and holidays as required.

Employees enjoy a competitive package that includes bonus potential and generous holidays

To apply, please send your CV to or click the apply button.

Please note: due to high volumes of interest, only shortlisted candidates will be contacted.