Store Manager Giorgio Armani Milano Galleria

Overview

Giorgio Armani S.p.A. is a leading company in the fashion and luxury sector with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – operate in major countries worldwide. The Armani Group has grown from clothing and accessories to cosmetics, fragrances, eyewear, watches, jewellery, furniture and furnishing accessories, interior design, food and beverage, and hotels and resorts. The Armani style emphasizes ethics and aesthetics through timeless pieces crafted with precious materials and artisanal work.

Context and purpose of the job: Within the Giorgio Armani Store in Galleria Vittorio Emanuele II (Milan) you will join the team as Store Manager, reporting to the Retail Manager. You will act as Brand Ambassador, promoting the Armani culture, developing the team, managing the store and taking care of operations management and performance maximization (sales volume, profitability, customer portfolio, etc.). You will work in close contact with the Client Advisors by infusing energy into the team through your commitment and lead with passion in order to stimulate achievement of the best possible results. All these efforts aim to offer excellence in customer service. You will be in charge of the development of each Client Advisor, identifying the strengths and areas for improvement, training and coaching them daily.

Responsibilities

• Drive sales by analysing performance data and implementing improvement strategies for the store
• Analyse objectives provided by the HQ to the Client Advisors and drive their achievement
• Foster client-centric culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities and sales
• Organize and conduct staff induction programs, trainings, morning briefings, one to one in order to support team’s growth and engagement
• Identify and develop talents within your team to propose for internal development opportunities in agreement with the Retail Manager and the HR Team
• Manage the staffing roster and annual leave, always ensuring proper coverage of the selling floor and smooth store operations
• Ensure impeccable aesthetics in the store taking care of internal visual and windows display following VM guidelines
• Observe and apply Company policies and procedures, ensuring that all directives are observed in the store
• Oversee management of warehouse space and ensure availability of the full range of items in the collection. Monitor warehouse spaces dedicated for example to repairs, packaging, VM tools
• Supervise goods receiving and stock management are always efficient and timely
• Maintain a good organization of administrative responsibilities and supervise cash procedures and regulations
• Take an active role in inventory

Requirements

• At least three years of experience in the same role, within the Fashion & Luxury industry
• Analytical skills and KPI knowledge
• Higher education diploma and/or degree
• Fluent knowledge of English and Italian
• Managerial skills and customer service skills
• Outstanding communication and interpersonal skills
• Excellent team leadership skills
• Responsibility and reliability

We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.