Store Manager - Catania via Etnea

Job Overview

The role of Store Manager at Sephora Catania via Etnea is central to delivering an exceptional customer experience and achieving financial performance within the store.

Responsibilities

• Ensure the achievement of the store's financial performance (budget and target attainment).
• Coordinate commercial and organizational activities within your store (promotions, events, new product launches, CRM campaigns).
• Manage the store's profit and loss statement (inventory discrepancies, operating costs, personnel costs) and propose new strategies to optimize cost categories.
• Analyze and drive KPIs related to customer behavior (store traffic, average transaction value, units per transaction, etc.).
• Manage the stockroom, maintaining optimal stock levels in accordance with product replenishment cycles and merchandising strategies.
• Implement company procedures (regulations, safety procedures) and commercial policies (pricing, promotions, communication) established by central departments.
• Lead Sephora Specialists (Department Managers), guiding them in welcoming customers and engaging them on the sales floor.
• Collaborate with your Area Manager and the HR department in designing customized internal career development programs.
• Create a climate where people are motivated to do their best to help the organization achieve its objectives.

Requirements

• Minimum of 3-4 years of experience in similar roles, preferably within dynamic, multinational retail environments.
• Knowledge of key commerce KPIs and confidence in budget management, analysis, and daily reporting.
• Agility, dynamism, and problem‑solving skills.
• Strong results orientation.
• Demonstrated ability to manage a complex and sizable team, guiding them toward objectives and fostering a positive and collaborative team spirit.
• A strategic vision: seeing ahead to future possibilities and translating them into breakthrough strategies.

Benefits

• A community that embraces authenticity and celebrates diverse strengths.
• A culture of empowerment, learning, and growth with tools and opportunities for innovation and leadership.
• A dynamic working environment with planned activities such as annual conventions and team building events.
• Meaningful rewards including competitive tailored welfare offers, free beauty product gifts, and discounts on Sephora and LVMH products.
• Work that brings fulfillment through daily client delight and industry inspiration.
• Participation in Sephora Stands initiatives, contributing to positive social and environmental impact.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.