Store Director
Descrizione dell'offerta
Posizione
Bulgari Italia – Store Director (Via Montenapoleone & Rinascente Milano)
Reporting to the Italy Retail Director, the Store Director will lead the flagship stores, ensuring a memorable client experience while driving business success.
Essential Duties
- Act as a Brand Ambassador, inspiring trust, commitment, and client‑centric excellence, and leading by example
- Lead the store to achieve and exceed sales objectives and meet store/business KPIs, ensuring to spend most of the time on the floor
- Drive team motivation and engagement, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices. Ensure smooth organization of the teams (front, back, and care services)
- Coach and develop the teams by observing and providing constant feedback
- Partner with Sales Trainers in identifying training needs and deploying action plans
- Develop clienteling strategies: recruit new clients, host in‑store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs
- Ensure a seamless and consistent client experience in‑store and remotely, following the brand’s selling experience, enhancing Italian culture and hospitality
- Oversee all store operations, ensuring proper stock management and adherence to visual merchandising guidelines, while guaranteeing store maintenance, a safe environment, and optimal functionality
- Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business
Key Competencies
- At least 5 years of relevant experience in a comparable luxury retail leadership role
- Demonstrated experience in coaching, motivating, and developing a high‑performing team
- Ability to leverage networks by cultivating key industry related relationships as well as knowledge of local marketing and media partners
- Ability to think strategically, make sound decisions and put in place the proper business actions
- Proven ability to drive operational excellence within a luxury retail environment
- Strong financial management skills, including budget oversight and revenue generation
- Fluency in both Italian and English is essential
- Knowledge of Microsoft Office programs: Excel, Word, PowerPoint and ability to acquire some expertise in Store operation applications (Beanstore, Sales Force, SAP)
Personal Competencies
- Networking
- Ownership
- Influence
- People Development
- Team Management
- Impact Driven
- Growth Mindset
- Brand Sensitivity
- Proactivity
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Seniority level
- Director
Employment type
- Full‑time
Job function
- Sales and Business Development
Industries
- Retail Luxury Goods and Jewelry