Stock Operations Manager - Boutique Firenze

Stock Operations Manager

The Stock Operations Manager ensures optimal management of store stocks, supports sales teams, oversees physical and corporate software product flows, and maintains stock accuracy in strict adherence to Group procedures.

Responsibilities

• Lead and supervise the Stock Operations Team, including Stock Supervisors, Stock Controllers, and Stock Supports.
• Set objectives, conduct annual appraisal, and provide regular feedback to team members.
• Train, coach, and develop staff, fostering high integrity and embodying Hermès culture and values.
• Liaise with Store Directors, Sales Department Managers, Customer Experience Managers, Security Managers, Administration Managers, Facility Managers, and corporate teams.
• Act as the key entry point at store level for all stock-related questions and issues.
• Assign corrective actions, contribute to morning briefings and team meetings, and report on operational issues and stock-related KPIs.
• Manage incoming and outbound product flows, ensuring synchronization between physical and system-based flows.
• Oversee cancellation and reintegration of expired reservations and supervise follow‑up of negative stocks.
• Handle detective and shop-soiled products.
• Plan and conduct stock takes and cycle counts, assist with scanning and investigations, and produce final reports for Finance.
• Propose actions to improve stock-take results and reduce shrinkage.
• Define, implement, and communicate storage best practices and processes, adapting as needed.
• Ensure application of storage rules and stock procedures; serve as store’s key trainer on relevant processes.
• Raise alerts and suggest corrective actions to optimize flows and simplify operations.
• Coordinate replenishment flows with Store Director and manage stocks from Remote Stock and Furniture Stock.
• Help store management monitor overall stock and prepare purchase plans.

Qualifications

• Bachelor’s or Master’s Degree, preferably with an analytical focus.
• Fluency in Italian and English; a third language is an advantage.
• Professional background in stock and managerial position, preferably with international and luxury fashion retail experience.
• Proficient with Excel and IT tools.
• Highly organized, rigorous, reliable, and proactive with strong team motivation and performance-driving skills.
• Service‑oriented, proactive, and collaborative, with strong management and communication abilities.

Desired Qualities

• Excellent interpersonal and communication skills, with a customer service orientation.
• Team‑player mentality and ability to work autonomously.
• Availability, flexibility, and dynamism suitable for a high‑pace environment.
• Determined to contribute to a people‑centric retail project, showing strong aesthetic sense and passion for human values.

Equal Opportunity Statement

In Hermès diversity of experience and perspectives create a better work environment; we value, ensure, and believe in gender equality, welcoming individuals of all backgrounds.