Sr. Ops Associate , Business & Operations Excellence

Sr. Ops Associate , Business & Operations Excellence

We are looking for a bright, enthusiastic, and analytical candidate with a strong ability to solve problems and simplify processes and execute in the space of inventory management for the large appliances category. The Sr. Ops Associate supports the team that works with sellers to help improve their success at Amazon by building and nurturing an operational partnership. The associate will help to create an engaging experience for our seller partners by driving issue resolution in a timely manner. They will have the opportunity to identify improvement opportunities in supply chains, create solutions for them, and pro‑actively identify potential issues before they surface.

This position requires strong self‑motivation, self‑starting, and multi‑tasking skills. The candidate will be responsible for driving improvement in operational performance metrics, inventory availability, and vendor experience by working closely with selling partners and internal stakeholders (planning managers, category managers, program managers) and fulfillment partner teams (Fulfillment Center, S&OP, Supply Chain).

Key Responsibilities

• Ensure seller / vendor operational performance delivery in‑line with targets.
• Identify and articulate the strategic importance of metrics as a basis for managing trade‑offs, improving the customer experience, and making decisions with internal and external stakeholders.
• Work closely with vendor operations teams on strategies to reduce cost, lead time, and waste across the end‑to‑end supply chain.
• Define, prioritize, and monitor execution of programs/projects to achieve targets and deliver on time.
• Create, write, and review business cases, perform supporting research and analysis, write specifications, and drive the product development schedule from strategy to execution.
• Retrieve and analyze data using Excel, Access, SQL or other data management systems.
• Monitor project execution and ensure that the delivery meets the appropriate levels of quality and is in line with its target date, ensuring overall program integrity.

About the team

Operations Excellence Team is designed to guide and assist sellers to ensure a seamless experience while working with Amazon systems. As a part of the team, the primary role will be providing all reasonable support to sellers in improving their capabilities, ensuring they can execute their business in the most optimum way. The role will comprise of assisting the seller to become well versed with various Amazon tools and providing on‑ground support to assess inputs such as Vendor Returns, Returns Disputes, etc. The team will also be responsible for helping with on‑ground training of new sellers. These tasks include, but are not limited to, assisting in Returns Order Creation and Planning management process, interacting/coordinating with the sellers, identifying and correcting errors, maintaining records of work received and work performed. In addition to being a support associate grooming sellers to become self‑sufficient on the platform, the individual is expected to take on larger responsibilities such as initiating and owning process improvement projects and participating actively in stakeholder calls/meetings.

Basic Qualifications

• Bachelor's degree
• Bachelor's degree in management, business administration, economics, engineering, or marketing

Preferred Qualifications

• 2+ years of sales experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.