Sr Manager, PayPal+ IT Lead

Job Summary

This role leads the strategy and commercial performance of PayPal’s consumer loyalty program in Italy, one of the company’s fastest‑growing strategic initiatives. The Sr Manager will own market‑level growth outcomes, drive cross‑functional execution across local commercial, partnerships, product, marketing, and financial services teams, and shape how the program evolves in a key international market.

Job Description

The Sr Manager is responsible for defining strategy and executing on local product priorities, analyzing performance, coordinating cross‑functional initiatives, and managing stakeholder relationships to enhance product and business metrics.

Essential Responsibilities

• Design and define the portfolio strategy for an identified country, supporting the execution of local product priorities, and analyzing and interpreting product performance.
• Implement hands‑on execution coordination of local and global cross functional initiatives.
• Manage process escalations to remove obstacles for the strategy execution while proposing and supporting change implementation to strategy.
• Collaborate and define priorities based on global commercial product strategy.
• Research new opportunities and establish and negotiate new partnerships.
• Engage with ongoing partners regularly, improving relationships and operational efficiencies.
• Direct, set, and define customized market/regional specific product and technology strategies.
• Manage stakeholder relationships and oversee the delivery of key product and platform infrastructures.
• Set strategic direction and roadmap to enhance product experience and business metrics.

Minimum Qualifications

• 8+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

• Experience leading or scaling a consumer loyalty, rewards, or membership program.
• Background in fintech, payments, e‑commerce, or consumer financial services.
• Demonstrated ability to drive commercial outcomes (user growth, engagement, transaction volume) in a matrixed, cross‑functional environment.
• Familiarity with the Italian payments or retail loyalty landscape (e.g., card‑linked offers, coalition programs, cashback platforms).
• Strong analytical fluency—comfortable interpreting incrementality frameworks, cohort analysis, and A/B testing to inform program decisions.
• Experience managing local market execution within a global program or platform organization.
• Effective communicator who can translate strategy into clear stakeholder narratives across senior leadership, country teams, and internal partners.

Our Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer comprehensive, choice‑based programs to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

EEO Statement

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at