Sr Account Partner

Job Category: Customer Success

Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Position Summary The CSG Senior Account Partner is a passionate and strategic sales leader. This person will sell the full portfolio of Success Cloud offerings to designated accounts. The AP must be a strategic problem solver with enterprise, commercial, and cross‑functional skills, demonstrate high energy, and have strong sales management experience. The AP will earn the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be encouraged to understand and handle our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C‑level clients. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.

Responsibilities

Exceed CSG Success Cloud growth and bookings, ensure organizational health and customer satisfaction goals as a regional leader.

Use industry expertise and business sense to understand a customer’s motivation, business drivers, strategic goals and objectives, and desired business outcomes.

Engage customers, especially C‑Level, using a consultative selling approach that positions Salesforce and yourself as a long‑term trusted advisor.

Build a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer’s investment in the Salesforce Platform.

Develop and handle a territory plan and a personalized account plan for each customer, which aligns with their business goals.

Forecast accurately and timely, build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growth.

Form a positive relationship with the License Sales organization and regional Alliances/Partner organizations that are instrumental to success.

Be a recognized role model for collaboration, leadership and overall business results.

Core Responsibilities As a Senior Account Partner,

You are internally and externally recognized as a business contributor, industry or product specialist. You have a high level of knowledge of emerging business and industry trends and product direction. You settle the best customer success approach based on general direction from senior management. You work on complex business issues and initiatives that require business or industry knowledge. You act as an advisor on complex issues and initiatives, exercising discretion and latitude in reaching goals. You lead cross‑functional teams and mentor others.

Basic Qualifications & Skills

8+ years of consultative sales experience with consistently exceeding quota.

4+ years experience selling and/or delivering professional services for a strategic consulting firm or large scale system integrator.

Develop and maintain C‑level relationships where you are recognized as a trusted advisor.

Experience growing accounts with large and complex pursuits ($M+).

Highly collaborative and excels in a complex, matrixed environment. Great teammate with strong interpersonal skills.

Proficiency in English and Italian language.

The typical base salary range for this position is EUR 83,330 to EUR 111,410 annually. Collective Bargaining Agreement: Quadri.

In addition to the base salary, this position may offer access to a range of additional benefits including an incentive component that is tailored by grade level.

Equal Opportunity Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and strive to create an inclusive workplace. Employees and applicants are assessed on the basis of merit, competence and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

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