Sr Account Partner

Overview

The CSG Senior Account Partner is a passionate and strategic sales leader. This person will sell the full portfolio of Success Cloud offerings to designated accounts. The AP must be a strategic problem solver with enterprise, commercial, and cross‑functional skills, demonstrate high energy, and have strong sales management experience. The AP will earn the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be encouraged to understand and handle our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers, which includes pipeline generation and delivering sales presentations to C‑level clients. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.

Responsibilities

• Exceed CSG Success Cloud growth and bookings, ensure organizational health and customer satisfaction goals as a regional leader.
• Use industry expertise and business sense to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes.
• Engage customers, especially C‑level, using a consultative selling approach that positions Salesforce and yourself as a long‑term trusted advisor relationship.
• Build a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform.
• Develop and handle a territory plan and a personalized account plan for each customer, which aligns with their business goals.
• Forecast accurately and timely, build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growth.
• Form a positive relationship with the License Sales organization and regional Alliances/Partner organizations that are instrumental to success.
• Be a recognized role model for collaboration, leadership and overall business results.

Senior Account Partner Attributes

• Internally and externally recognized as a business contributor, industry or product specialist.
• High level of knowledge of emerging business/industry trends and product direction.
• Settle best customer success approach based on general direction from senior management.
• Work on complex business issue and initiatives that require business or industry knowledge.
• Act as an advisor on complex issues and initiatives, exercising discretion and latitude in reaching goals.
• Lead cross functional teams and mentor other.

Basic Qualifications & Skills

• 8+ years of consultative sales experience with consistently exceeding quota.
• 4+ years of experience selling and/or delivering professional services for a strategic consulting firm or large scale system integrator.
• Develop and maintain C‑level relationships where you are recognized as a trusted advisor.
• Experience growing accounts with large and complex pursuits ($M+).
• Highly collaborative and excels in a complex, matrixed environment.
• Great teammate with strong interpersonal skills.
• Fluency in English and Italian language.

Compensation

The typical base salary range for this position is EUR 83,330 to EUR 111,410 annually. Collective Bargaining Agreement: Quadri. In addition to the base salary, this position may offer access to a range of additional benefits including an incentive component which is tailored by grade level.

Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form. Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.