Specialist Solution Engineer

Field Service Solution Engineer

Responsible for presenting a tailored view of the Field Service product offerings to customers and prospects. The successful candidate should possess thought leadership, technical and business acumen, credibility, and rapport. The primary goal is to eliminate technical objections in the sales cycle and highlight the business value that Salesforce Field Service can bring to any business.

Responsibilities

• Evangelise AI‑powered Salesforce Field Service value to customers, including C‑level executives, IT, and field teams.
• Assess business requirements and deliver findings, including key pain points, proposed solutions, and ROI where applicable.
• Develop a technical sales strategy and demonstrate confidence in using AI within cloud based applications.
• Configure and demonstrate solutions in a tailored manner that closely reflects each customer’s business.
• Support or lead technical POCs and workshops.
• Discuss and propose solution architecture that includes common call centre infrastructure integration, back‑office system integration, and workflow process definition.
• Collaborate within a matrix organization, working with AE field sales, SE service executives, Activation resources and implementation partners.
• Execute enablement activities such as webinars, best‑practice sessions, and knowledge‑share sessions.

Skills Required

• Deep functional understanding of field service/workforce management operations and processes.
• Curiosity and energy to uncover true customer pain points.
• Excellent presentation skills with strong client‑facing and consulting abilities.
• Team‑player capable of solving technical problems in varied environments.
• Ability to multi‑task and respond to customer needs, crafting creative solutions.
• Previous experience as a Sales Engineer/Architect for a CRM/Workforce Management/ERP/AI company or similar technology.
• Knowledge of related applications, the AI landscape, and other cloud technologies.
• Application configuration experience (understanding of setup and configuration for customer needs).
• Fluency in Italian and English.

Skills Desired

• Understanding of the Salesforce Service Cloud product suite and platform.
• Experience with field‑service management applications such as Salesforce Field Service, ClickSoftware, Microsoft Field Service, IFS, ServiceMax, Oracle‑TOA.
• Back‑office / ERP system understanding – order management, asset management, work order management, and warehouse management.
• Strong AI‑first approach to solution design and rapid adoption of new technologies.
• Experience in AI, automation, Generative AI Strategy and LLM‑based autonomous agents.
• Experience with workflow, BPM, and integration.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request as described in the official accommodations policy.

Equal Employment Opportunity Statement

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All decisions are made based on merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, marital status, or any other protected classification.