Spare Parts & Product Support Engineer
Descrizione dell'offerta
Join our team and play a key role in ensuring the reliability, serviceability, and long‑term performance of our products throughout their entire lifecycle.
As a Spare Parts & Product Support Engineer, you will combine technical expertise with a strong service mindset to shape and continuously improve our spare parts strategy. Working closely with R&D, product engineering, manufacturing, quality, service, and sales teams, you will directly contribute to product reliability, customer satisfaction, and operational excellence.
This role offers a unique opportunity to work at the intersection of engineering, after‑sales, and supply chain, making a tangible impact on how our products are supported in the field.
Your responsibilities
- Analyze product designs and components to define critical spare parts based on failure risk, lead time, and functional impact.
- Design, modify, or validate spare parts (including reverse engineering) and maintain technical documentation such as BOMs throughout the product lifecycle.
- Support field service and sales teams by identifying the correct spare parts for service cases, offers, tenders, and service contracts.
- Validate technical alternatives or replacements in cases of obsolescence, supply constraints, or cost optimization.
- Ensure spare parts are producible and industrialized by collaborating with manufacturing engineering and suppliers on routing, testing, costs, and lead times.
- Guarantee spare parts quality by defining inspection processes, ensuring traceability, resolving quality claims, and driving continuous improvement.
Your background
- Technical high school diploma or Bachelor’s degree in Engineering; a Master’s degree is a plus.
- Strong interest in after‑sales, service, and maintenance activities, with the ability to understand products in depth.
- Experience or aptitude in spare parts identification, product configurations, and technical troubleshooting.
- Ability to read and interpret technical documentation (drawings, schematics, BOMs, service manuals).
- Collaborative and problem‑solving mindset, comfortable working across engineering, service, quality, and supply chain teams.
- Good written and spoken English, with a practical, customer‑oriented approach.