Spa Receptionist

Situated in the heart of Tuscany, Relais Borgo Santo Pietro is a luxury five-star boutique hotel and spa, featuring 22 individually styled rooms and suites, a Michelin-starred restaurant and an elegant Trattoria, a holistic spa, an onsite cooking school, a natural skincare laboratory, an organic farm, and 13 acres of landscaped gardens.

We are seeking a Spa Receptionist ready to join our dedicated wellness team in a serene and refined environment. This role is responsible for delivering a warm, professional welcome, managing bookings efficiently, and ensuring exceptional guest service throughout the entire spa experience. The ideal candidate is polished, service-oriented, highly organized, and passionate about wellness and luxury hospitality.

Key Responsibilities

Guest Experience & Reception

• Welcome guests with a warm, courteous, and professional attitude, ensuring an exceptional first impression of the spa.
• Provide detailed information about treatments, spa facilities, and wellness products.
• Guide guests through their spa journey, from arrival to departure, ensuring comfort and satisfaction at every step.
• Handle guest feedback promptly and professionally, ensuring swift resolution when needed.

Booking & Administration

• Manage spa reservations, daily schedules, and therapist assignments with accuracy and efficiency.
• Process payments, prepare invoices, and maintain accurate financial records.
• Ensure that reception, waiting areas, and retail spaces remain immaculate and welcoming.
• Collaborate closely with therapists and spa management to support smooth operations.

Retail & Product Knowledge

• Promote spa products, including items from our natural skincare brand, providing informed recommendations.
• Assist with inventory checks, restocking, and retail presentation.
• Support monthly sales reporting and contribute to revenue-enhancing initiatives.

Qualifications

• Previous experience as a spa receptionist in a luxury hospitality is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Passion for wellness, skincare, and holistic practices.
• Professional appearance and polished guest-service etiquette.
• Fluency in English required; Italian is a strong plus.