Solutions Specialist

Overview

We are seeking a Solutions Specialist to join our Revenue & Operations team in Milan. You will report to the Team Lead, Customer Success and be responsible for fostering customer success by understanding clients' business needs and demonstrating how Adform's innovative products can help them achieve their goals. You will work closely with account management and seek guidance from senior colleagues to drive customer success while proactively building expertise in the Adform platform and products. Your ability to deliver onboarding, proactive support, and strategic consultations will strengthen customer relationships.

Responsibilities

• Assist clients in learning how to best utilize Adform products in collaboration with account management to help reach client goals.
• Drive Adform's commercial success by retaining and growing customer relationships and increasing relevant product adoption.
• Be a technical advisor towards the customer, consult on best practice solutions to meet their goals & objectives with account management.
• Manage new client onboarding and new product rollout for existing clients, ensuring successful delivery within agreed timelines and technical specifications.
• Represent the client needs towards Adform product teams.
• Proactively educate customers, ensuring optimum platform knowledge and usage on the local market.

Qualifications & Attitude

• 2+ years of experience on Adserver or DSP.
• Good presentation abilities when facilitating meetings.
• Good understanding of digital marketing, programmatic media-buying and associated tooling and understanding local competitive landscape.
• Good communication skills in native language (Italian) and English with a customer-oriented attitude.
• Ability to present solutions and translate technical details to non-technical audiences.
• Eagerness to gain broad knowledge of Adform products and understand how they help customers achieve their business goals.
• A proactive, flexible approach, an open mindset, and a willingness to actively engage in and encourage collaboration across different teams at Adform.
• Adform’s guiding principles ingrained in your profile: Focus on Client Value, Behave with Decency, Take Ownership, Care, Collaborate as a Team Player, Remain Ambitious, and Stand Tall in all interactions.

Our Promise To You

• You will join a friendly and cooperative local and global environment, with strong collaboration across regional and global Consultant teams for knowledge sharing and use-case exchange, and clear opportunities for professional growth.
• A competitive salary package based on your qualifications and experience, plus an annual performance-based bonus.
• Yearly learning budget.
• Lunch and commuting benefits.
• Family benefits: two weeks paid paternity leave.
• And much more – join us to explore the full experience!

Diversity & Inclusion

Adform is an equal opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams’ creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills. We are committed to creating a work environment where Adform employees feel valued for who they are and what they can contribute, free from any type of discrimination.

About Us

Adform is the most powerful and safe media buying platform in the world. With a 20+ year history of delivering service excellence and forward-looking technology, Adform enables major brands, agencies, and publishers to create, buy, and sell digital advertising globally. Having pushed the boundaries through augmented intelligence and an industry-leading identity solution, Adform has consistently changed the game for digital advertisers.