Solution Engineer Associate

As an Associate Solution Engineer, you will join Infobip’s Solution Engineering division in an entry‑level role focused on learning our products, solutions, and customer businesses. Working under the supervision of a mentor and senior team members, you will participate in solution proposals, design, delivery, and integrations.

What you’ll do

• Develop a foundational understanding of customers’ businesses to identify the Infobip solutions and products that best support their growth.
• Assist in designing new and innovative solutions aligned with customer business needs.
• Collect technical requirements and design simple technical solutions and service integration plans.
• Support the handling of technical and security questionnaires.
• Conduct engaging demos and proofs of concept (POCs).
• Assist with scoping exercises and contribute to service quote estimations.
• Support the implementation of solutions for new and existing customers.
• Deliver clear, comprehensive technical documentation.
• Configure and implement Infobip solutions based on customer requirements.
• Conduct training and solution enablement sessions for SMB customers and document outcomes with meeting minutes and summaries.
• Contribute to internal initiatives, document best practices, and share knowledge through departmental communities of practice.
• Build understanding of local market requirements and trends.
• Continuously learn Infobip’s products and solutions, both technically and commercially, staying up to date with changes and upgrades.

What makes you a strong fit

• Degree in engineering, computer science, information technology, or a similar field.
• 1 to 2 years of experience in a similar or related role.
• Strong interest in understanding business problems and customer needs, demonstrated through internships, university projects, case studies, or hackathons.
• Hands‑on exposure to AI and LLM solutions, such as chatbots or agents, prompt engineering, basic retrieval‑augmented generation (RAG), or API integrations, gained through academic or personal projects.
• Strong communication and collaboration skills across teams and stakeholders.
• Fluent in spoken and written English and Italian.
• Solid problem‑solving and troubleshooting skills with moderate guidance.
• Structured, detail‑oriented, and reliable in a fast‑paced environment.
• Curious and proactive learner with interest in customer needs, solution design, and industry trends.

Nice‑to‑have qualifications

• Early interest in specializing in areas such as CX consultancy, solution and product expertise, or industry‑focused solution engineering.

Benefits

• Financial rewards and recognition – fair compensation aligned with your experience, industry, and market standards, performance‑driven bonuses, and regular reviews to support growth.
• Flexible work arrangements – in‑person collaboration with remote work and flexible hours.
• Employee Stock Ownership Plan (ESOP).
• Work‑life balance and well‑being – time off for life’s big moments and a flexible hybrid model tailored to local regulations.
• Career mobility – internal mobility, upskilling, and mentorship to shape your path.
• Professional development – onboarding, mentorship, and training programs for continuous growth.
• International mobility – opportunities in global hubs.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.