Solution Delivery Specialist

Responsibilities of the role:

• Follows up solution implementation and ensure consistency between initial requirement and final delivery;

• Execute test phases for internal functional test and customer validation;

• Participates to test plan definition, design and execute test scripts;

• Supports operation in processes understanding, adoption and Acceptance Testing;

• Be the point of contact between the software factory and business operation;

• Supports the delivery of WMS solutions from requirements gathering to functional, integration and acceptance testing;

• Highlights gaps and share solution proposal;

• Reports bugs, support in identifying problems and provide resolutions using root cause analysis;

• Interacts with operations engineer and process owners to help refine business specifications for new functionalities and process improvement;

• Explains processes designed and new functionalities to operation key users;

• Report progress according to KPI’s identified;

• Communicates and exchange with the customer and internal stakeholders.

Requirements:

• Degree in Information Systems, Computer Science or Engineering is preferred;

• Proven experience in the supply chain and logistics industry;

• Hands-on WMS experience, Blue Yonder knowledge is a plus;

• Preferable 1-2 years in software delivery;

• Quickly learn and achieve proficiency in new software applications and technologies as needed;

• Demonstrate attention to detail, problem solving;

• Strong attitude for understanding and analysing large amounts of data from multiple sources;

• Present organized and thorough information and data appropriate for intended audience;

• Ability to be summarize and be concise;

• Provide timely and professional support to all internal/external customers and vendors;

• Plan regular self-workload in a dynamic environment where priorities can quickly change;

• SQL knowledge is mandatory while experience with Jira, Confluence and Xray is a plus;

• Team-oriented. Consults with team members and management as needed to complete assigned responsibilities;

• Comfortable working in a matrix environment;

• Fluent in Italian and English. Any additional European language is considered a plus (ideally French).

What we offer:

• Dynamic organization in which development and own input is key;

• Entrepreneurial, open and informal organizational culture;

• Working together with a friendly team to achieve a good result.