Solution Architect- MS Teams & Teams Phone

Experience Required: 9 to 20 Years

Location: Italy

Language: English & Italian (Mandate)

Travel: 20% travel required

Skills: MS Teams, Teams Voice / Telephony, Teams Direct Routing, Teams App integration

Position Overview

We are looking for an experienced Cloud Solution Architect (CSA) with a strong specialization in Microsoft Teams and Teams Phone .

As part of Global Delivery, you will deliver scalable, repeatable, and high‑quality technical engagements for enterprise customers worldwide, helping them modernize collaboration and voice platforms across hybrid and cloud environments. You will act as a trusted technical advisor , guiding customers through adoption, migration, and optimization of Microsoft Teams workloads, including enterprise voice scenarios.

1) Lead and deliver remote and hybrid customer engagements focused on:

• Microsoft Teams (Chat, Meetings, Collaboration)
• Teams Phone (Calling Plans, Operator Connect, Direct Routing)
• Teams Rooms and meeting experiences (where applicable)

2) Design and implement modern collaboration and voice architectures, aligned with Microsoft best practices.

3) Drive Teams and voice modernization journeys, including:

• Migration from Skype for Business or legacy PBX systems to Teams
• Teams Phone readiness, design, and rollout
• Voice integration scenarios (Direct Routing, Operator Connect)

4) Provide technical leadership during assessment, design, deployment, and optimization phases.

5) Act as a subject matter expert (SME) for Teams and Teams Phone within Global Delivery.

6) Collaborate with other CSAs, partners, and field teams to ensure consistent and repeatable delivery at scale.

7) Support operational readiness, service reliability, and governance best practices.

8) Capture and share technical patterns, best practices, and lessons learned within the CSA community.

Required Technical Skills

Deep hands‑on experience with:

• Microsoft Teams
• Teams Phone

Strong knowledge of:

• Teams calling architecture and media flows
• Direct Routing, Operator Connect, and Calling Plans
• Teams meetings, conferencing, and collaboration features

Experience with:

• Microsoft 365
• Microsoft Entra ID (Azure AD)
• Identity‑based access and authentication models

Solid understanding of hybrid and cloud‑native collaboration architectures .

Experience with Microsoft 365 (SharePoint, OneDrive, Exchange)

Knowledge of Azure AD / Entra ID

Preferred Qualifications

Experience with:

• Skype for Business to Teams migrations
• Enterprise voice and telephony environments
• Teams Rooms and certified devices

Knowledge of:

• Network readiness and media optimization
• Security, compliance, and governance for Teams workloads

Microsoft certifications related to:

• Microsoft Teams
• Microsoft 365
• Cloud and Modern Work solutions (nice to have)

Professional Skills

• Strong customer‑facing and communication skills .
• Ability to translate complex collaboration and voice scenarios into clear architectural guidance .
• Comfortable operating in a global delivery, remote‑first model .
• Proactive, structured, and outcome‑driven mindset.
• Ability to work cross‑functionally with sales, delivery, partners, and engineering teams

Interested candidate kindly apply or share your resume to