Software Technical Support Engineer

As a Software Technical Support Engineer , you will play a key role in validating, testing, and supporting the software used in additive manufacturing systems. You will work closely with the Customer Success, Engineering and R&D teams , helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.

Responsibilities:

• Perform software testing and validation on Caracol’s additive manufacturing software, ensuring correct functionality and performance.
• Execute hands-on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems.
• Help technical support and field engineering teams in troubleshooting Level 2 software-related issues, occasionally interacting with customers.
• Provide internal training and guidance to support teams to help them handle common Level 1 technical requests.
• Collaborate with R&D and software teams to report bugs, suggest improvements, and collect feedback from real production use.

Ideal Background:

• Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field
• 1- 2 years of experience in a similar role within industrial automation or robotics sector. Experience in Additive Manufacturing is a strong plus
• Basic knowledge of programming languages such as C++, C#, or Java
• Familiarity with scripting languages (e.g. Python, JavaScript, or Bash)
• Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots
• Valid driving license and own vehicle required
• Fluency in English is mandatory; Italian is a plus