Shared Service Delivery Unit Senior Professional

In GOSP - Generali Operations Service Platform, within the new division Shared Service Center, we’re looking for an Operations service delivery unit Professional.

Within the Shared Service Center, the Service Delivery unit steers the implementation of automation and AI-based solutions, develops and oversees performance framework across all locations of the shared service, ensuring transparency, operational efficiency, and process enhancement in service delivery to Business Units.

This is a rare opportunity for a dedicated professional looking to join a leading global insurance group and contribute to a strategic, visible transformation initiative at Group level, with broad international exposure and direct impact on core operational capabilities.

The position involves the end‑to‑end design and implementation of a shared service model from the ground up, supporting Group Business Units across critical and highly regulated activities, including Know Your Customer (KYC) and Anti‑Money Laundering (AML) screening in support of distribution processes. The scope of the role spans the coordination of operational teams across ten European countries, the definition and rollout of KPI‑based monitoring and dashboarding solutions aligned with existing SLAs, the progressive expansion of the geographical perimeter, and the continuous optimization and industrialization of processes through automation and Artificial Intelligence‑driven solutions.

Key Activities

This role contributes to the design, governance and continuous evolution of the Group Shared Service model , with a strong focus on performance management, process automation and international coordination:

• Drive performance management and SLA governance across Shared Service operations, overseeing KPI definition, SLA monitoring, and productivity analysis
• Act as a key interface with local operational teams and Business Units across geographies to ensure cross-country consistency, accuracy and comparability of operational and performance data
• Consolidate and interpret performance, cost, and productivity insights to support executive‑level performance reviews through structured insights, trend analysis and forward‑looking recommendations
• Support the rollout and implementation of automation, AI-enabled solutions, and process optimization initiatives, monitoring adoption, impact, and scalability across countries and service lines
• Contribute to standardization and harmonization initiatives across geographies and service lines to strengthen operational consistency and efficiency within the Shared Service

Requirements

Technical capabilities

• Project management capabilities: planning, coordination of cross functional and multi country stakeholders, timeline management and progress tracking across transformation initiatives
• Data analysis and insight generation: analyze, interpret and synthesize complex datasets, translating operational metrics into structured insights to support management decision‑making
• Data visualization and reporting tools: strong proficiency in data analysis and visualization tools (e.g. Power BI, Tableau, Excel) and Microsoft Office, including PowerPoint, to support reporting, dashboards and governance materials

Strategic capabilities

• Structured problem solving mindset, with the ability to identify trends, performance drivers and improvement opportunities
• Strong ownership and accountability, combined with attention to detail and focus on delivery in complex, multi stakeholder environments
• Effective communication and collaboration skills, enabling interaction with Shared Service peers, local teams and senior management
• Curiosity and proactive attitude toward process standardization, efficiency improvements and innovation, including automation and AI enabled solutions

Ideal background

• Bachelor’s degree in Economics, Business Administration or STEM disciplines (Science, Technology, Engineering or Mathematics)
• Consulting background (strategy, operations, performance management or transformation consulting) will be considered a plus, particularly when combined with demonstrated experience in supporting complex, multi‑stakeholder initiatives in international environments
• Several years of experience (up to 10) in transformation or performance‑driven initiatives within complex operational contexts; exposure to PMO‑type structures and structured project governance is considered a strong plus
• Proven ability to operate at the intersection of strategy, execution and governance, interacting effectively with senior stakeholders and cross‑functional teams
• Fluency in English is mandatory; fluency in Italian and/or French is considered a plus

Company Profile

Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees.

GOSP - Generali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 6 branches across Europe and employs about 1.200 people.

#J-18808-Ljbffr