Services Engineer

The Service Engineer (Technical Support & Operations) is responsible for the implementation, delivery, maintenance, and optimization of Endian solutions for partners and customers.
They ensure that every deployed system operates securely, reliably, and efficiently, serving as a key technical point of contact during service operations and maintenance.
This role requires a hands-on, proactive, and customer-focused approach , ensuring service continuity, partner satisfaction, and operational excellence.

Responsibilities

• Install, configure, integrate, and maintain Endian products and services
• Ensure system uptime, availability, backups, patching, and proactive monitoring
• Diagnose and resolve technical issues with a focus on root cause analysis, prevention, and continuous improvement
• Collaborate with internal teams to ensure service quality and consistency
• Document technical activities and maintain clear, structured communication with partners and internal teams
• Identify optimization and automation opportunities and contribute to process improvement
• Conduct or participate in partner and customer meetings, training sessions, and service reviews to ensure correct adoption and effective use of the Endian platform
• Knowledge of Linux system administration and networking fundamentals (TCP/IP, routing, VLANs, VPNs)
• Understanding of cybersecurity concepts (firewalls, ZTNA, IDS/IPS, threat prevention)
• Experience with virtualization and container technologies (VMware, Proxmox, Docker, or similar)
• Familiarity with monitoring and troubleshooting tools (Zabbix, PRTG, Nagios)
• Basic scripting and automation skills (e.g., Bash, Python, Ansible)
• Experience with IT service management tools (Jira, Confluence, or equivalent)
• Knowledge of ITIL best practices and ISO 27001 principles for IT service management and information security
• Ability to coordinate across technical teams and collaborate cross-functionally to resolve issues and improve services
• Excellent communication, documentation, and customer interaction skills
• Excellent command of English and Italian (German is a plus)
• Teamwork and collaboration mindset
• Accuracy, accountability, and reliability
• Flexibility and autonomy in problem-solving
• Analytical and solution-oriented thinking
• Adaptability in dynamic and fast-changing environments
• Passion for technology and curiosity for innovation
• Out-of-the-box thinking and proactive attitude

What we offer

• Agile structured, easy-going, distributed multi-national, multi-language organization
• Workplace which is never boring and allows the possibility to evolve professionally
• Possibility and encouragement to take a part on development of the company
• Flexible working location and hours
• Snacks and drinks at the office, lunch contributionA workplace that values innovation, collaboration, and continuous learning