Service & Technical Operations Manager

About Us:

Jameel Motors is the global mobility sector brand of Abdul Latif Jameel, we are expanding our operations and bringing a truly exciting brand and portfolio of products to Italy. These vehicles promise to transform the sector with innovative, eco-friendly solutions tailored to meet the needs of Italy’s drivers.

Job Summary/Objective:

The Service & Technical Operations Manager is responsible for ensuring the proper functioning of the post-sales technical area, providing support to the service network, and managing spare parts, warranties, and technical campaigns efficiently. The role leads the implementation of technical processes across the territory, in line with the manufacturer’s quality standards.

In a start-up context, the manager is also responsible for defining and structuring post-sales processes, designing them in alignment with the brand positioning and Geely’s guidelines. In close collaboration with the Commercial Department, the role contributes to the selection and development of the service network, ensuring alignment with strategic and customer experience objectives.

Key Responsibilities:

• Coordinate the authorised service network operationally, ensuring quality standards and performance aligned with company goals.
• Manage technical support for the network (second level, diagnostics, complex requests) and oversee basic technical training through coordination of qualified external trainers.
• Supervise the entire spare parts management process, including forecasting, ordering, distribution, and network support.
• Manage warranty activities, including policies, claim approvals, and technical audits.
• Coordinate the execution of technical and recall campaigns.
• Define and implement post-sales technical processes, ensuring consistency with brand positioning and HQ guidelines.
• Collaborate with the Commercial Department for the development and qualification of the service network, contributing to its strategic expansion.
• Interface with HQ for alignment on global standards, product technologies, and digital tools.
• Provide reports and analysis on post-sales technical performance, proposing corrective or improvement actions.

Requirements:

• Minimum of 5 years’ experience in technical post-sales or service operations management roles, preferably in automotive, electric vehicles, or long-term rental, with direct experience in managing service networks or technical departments.
• Knowledge of diagnostic systems and service tools, warranty processes, and spare parts management.
• Ability to analyse technical and fault data.
• Advanced English proficiency required (interaction with HQ/Geely).