Service Team Leader

From within the International Division of W Executive, we are currently recruiting for a leading global specialist in solar energy solutions and power electronics. The company develops, manufactures, and services cutting-edge solar inverters, energy storage systems, and related technologies for utility-scale, commercial, and residential applications. This position will be based in Milan, Italy.

Overview

The Service Team Leader will manage and guide the Field Service Engineer (FSE) team, ensuring smooth operations, high performance, and alignment with company objectives. This role combines technical expertise, operational oversight, and leadership, acting as the main escalation point for technical and customer issues while driving service quality and team development.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and motivate the FSE team to meet performance targets.
• Deliver training sessions for engineers and partners.
• Monitor service tickets, providing feedback to address training needs and product improvements.
• Identify talent, define development plans, and foster a motivated, high-performing team.

Technical & Operational Support

• Act as the first escalation point for complex technical issues, both remotely and onsite.
• Troubleshoot and resolve faults in plants.
• Oversee field testing of new products and support new process implementations.
• Provide on-site commissioning, maintenance, and repair of inverters.
• Manage the service calendar and ticketing system, ensuring timely resolutions and compliance with safety regulations.
• Track KPIs, take corrective actions, and implement new performance metrics where needed.

Customer & Stakeholder Engagement

• Serve as the main contact for escalations and technical inquiries from customers, partners, and employees.
• Handle calls, process error reports, and ensure prompt issue resolution.
• Prepare quotations, technical reports, and maintain accurate CRM documentation.
• Provide regular operational and performance updates to the Head of Service.

Qualifications & Requirements (M/F/D)

• 18th Edition certification, Bachelor’s degree, or equivalent technical training in electronics.
• 3+ years’ experience in team management, including KPI setting and performance management.
• 3+ years’ experience in customer service and installation, repair, or maintenance of electrical or power electronics systems.
• Strong knowledge of high-voltage systems, measurement equipment, and safety regulations.
• Previous solar PV maintenance experience preferred.
• Proficient in MS Office; CRM experience a plus.
• Excellent communication skills, customer-focused mindset, and strong problem-solving abilities.
• Reliable, adaptable, and highly organized.