Service Specialist

At Medtronic you can begin a life‑long career of exploration and innovation while helping champion healthcare access and equity for all. You'll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

At Medtronic we are transforming how healthcare meets the needs of more people in more ways and in more places around the world. As one company we can accelerate meaningful innovation but we will only succeed with the right people on our team. Our Ear Nose and Throat (ENT) Operating Unit offers advanced solutions to treat ENT disorders including Image Guided Navigation systems powered instruments for Functional Endoscopic Sinus Surgeries (FESS) and bioresorbable steroid‑eluting sinus Otology our technologies include a high‑speed drill for ear surgeries while our Head & Neck Nerve Monitoring System protects nerve integrity during procedures such as thyroidectomies. We also provide PTeye an innovative system for parathyroid gland detection.

To further develop our operations in Italy we are looking for a part‑time remote Service Specialist (no travel required). In this role you will support our Service & Repair (S&R) operations and works closely with marketing sales and tender office teams. If you thrive in a cross‑functional environment have a keen eye for detail and are passionate about operational excellence we’d love to hear from you.

Responsibilities

• Maintain and regularly update tools and resources for Service & Repair (S&R SalesForce Service Tool)
• Prepare offers and manage documentation / contracts using Salesforce Lightning and Classic
• Track maintenance schedules and repairs ensuring all processes run smoothly and efficiently
• Seek marketing insights to identify and pursue opportunities for S&R business growth focusing on increasing attach rates of Service Contracts and promoting service offerings through financial proposals
• Use strong Excel and Microsoft Office skills for data analysis reporting and day‑to‑day operations and to create new tools / solutions for sustaining Service Product line
• Collaborate closely with the tender office field sales force and Western Europe Inside Sales teamEnglish fluency required
• Support business operations including preparation of letters of discontinuation / BO
• Keep marketing tools updated and assist with event and congress organization.

Required Knowledge and Experience

• Advanced proficiency in Excel and Microsoft Office suite
• Strong organizational and analytical skills
• Effective communication and teamwork abilities
• Fluent in English (spoken and written).
• Experience working with Salesforce (Lightning and Classic) proven experience in Service & Repair operations or product / service support and prior involvement in cross‑functional teams such as Sales Marketing and the Tender Office.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.

We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here

Key Skills

• Sales Experience
• Crane
• Customer Service
• Communication skills
• Heavy Equipment Operation
• Microsoft Word
• Management
• OSHA
• Team Management
• Catheterization
• Microsoft Outlook Calendar
• EHS

Employment Type: Part-Time

Experience: years

Vacancy: 1