Service Quality SDA & TV Coordinator
Descrizione dell'offerta
Join to apply for the Service Quality SDA & TV Coordinator role at Haier Europe .
The challenge
An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals.
What You Will Do
The Service Quality SDA & TV Coordinator is responsible to collect and follow up all the main claims coming from markets for SDA products. The role also supports the Global Contact Center to achieve excellence in Call Avoidance activity.
Activities and areas of responsibility
- Collaborate with R&D and PL Quality to improve products quality and service ability
- Attend NPI project meetings
- Follow Failure to Solution process (Early Warnings and unresolved issues)
- Maintain contact with countries for technical issues
- Provide technical support to GCC
- Train GCC for Call Avoidance and NPI
- Knowledge Base for GCC
- Find opportunities to improve Call Avoidance
- Analyse technical PEX to find actions to reduce it
- Organise technical training material for the SQ team
What You Need To Succeed
Must have
- Education: Technical Diploma, Bachelor/Master Degree is a plus
- Professional Experience: at least 3 years in TV
- Languages: Italian & English
Competences & Skills
- TV Technical Background
- Good people skills and ability to manage follow‑ups
- Very good in English and Italian (Chinese a plus)
- Excellent organisational and time‑management abilities
- Working knowledge in MS Office (especially Excel)
Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Design, Art/Creative, and Information Technology
Industries
Manufacturing
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