Service Product Manager

As the Product Manager Service (PM), the core mission is: shape and support Service Offerings that are practical, sustainable, and aligned with customer needs. Collaborate across the board to define these offerings, understand the Solution Context, and outline the Service Vision Roadmap, with a strong focus on Digitalization, and Features necessary for success. The focus spans Service Pricing, Service Margin, Spare Parts, Service Kits, Service Contracts, and future Digital Services within the Belimed Digitalization Portfolio. Engage with Service Leaders globally, liaise with the Global Product Manager, Equipment, Connectivity, Consumables, and other stakeholders—this role is all about making it happen beyond the local team.

Task & Responsabilities

The Product Manager, who ensures full Global Service Offering, ensures profitable growth of Service Business in his area of responsibility, together with Service Business Development Manager.

Product lifecycle management

• Product Launch / Phase-in
• Accompany product launch activities in collaboration with Product Management, R&D and Marketing to ensure that all service relevant aspects are taken care of
• Create service related documentation including training materials and support resources
• Product in Market
• Manage changes in spare parts and service kits
• Own spare part pricing strategy
• Own service kits (creation, content, pricing)
• Ensure all relevant data is documented and centrally stored
• Support service training initiatives
• Phase-out
• Manage end of service communication to the market, in line with equipment phase out cycle
• Manage Spare part and Service Kit phase out related to equipment lifecycle management

Digitalization / Remote Service

• Be the point of contact for collecting new SmartHub features for the Service business
• Link to PM Connectivity to create a unified backlog and integration in PI-planning
• Refine remote service processes and roll out within SteelcoBelimed organization (based on market readiness)
• Prepare and participate in Program Increment (PI) Planning. Set PI-Objective for Service and ensure deliverables are successfully implemented

Customer Experience

• Measure and analyze the service performance, implement data-driven improvements in the service process to meet KPI targets
• Seek for regular contact with customers to understand their needs and build strong relationships
• Develop and execute service sales and process trainings, brown bag events, and collaborate with Marketing for successful service portfolio initiatives.

Service offering

• Conduct market research and competitor analysis to identify trends & new opportunities for the Service business
• Work closely with Business Development to gather and prioritize customer needs and translating them into new service products / offerings.
• Implement standardized contract offering & materials across geographies, develop pricing strategy, calculation approach based on Total Cost of Ownership, maintenance plans, and harmonized quotation templates in all countries
• Design and roll-out initiatives to boost service sales
• Create and maintain documentation of service offerings including training material and resources
• Communicate within the organization to ensure process understanding and adherence

Strategic projects

• Support integration process to form one strong SteelcoBelimed Service unit
• Contribute to positioning Service as a driver for profit within the organization

Develops knowledge within the service organisation about CSSD applications and other related infection control norms and regulations

Skills & Competencies

• Market and customer oriented – living a strong service mentality
• Analytical & Strategic Thinking: Ability to analyze complex situations and derive strategic actions.
• Customer & Market Insight: Strong ability to identify customer needs and transform them into service requirements and strategic G2M plans
• Organizational Agility: Ability to navigate challenging environments with a solution-oriented, proactive mindset
• Communication & Presentation Skills: Ability to interact effectively with customers, partners, and internal stakeholders
• Multilingual Skills: Business fluent in English and/or Italian; additional languages are a plus.

Education

• BSc or MSc in Business, Economics, or related field
• Experience in Project management (e.g., Scrum, SAFe) is a plus.

Experience & Background

• Minimum 5 years of experience in product management
• Experience within the medical industry or capital equipment sector is preferred
• Willingness to learn and adapt in a fast-evolving business environment

Location : STEELCO S.p.A. – Via Balegante 27, Riese Pio X (TV).

Department : Global Service Department

Type of work : full time job (8.00 – 17.00)

Type of contract : Permanent

Only applications with attached CVs will be evaluated

Information pursuant to the New EU Regulation No. 679/2016.

The personal data reported in the curriculum vitae will be processed by Steelco S.p.A., with registered office in Riese Pio X - TV, Via Balegante 27 (“Company”), for the selection related to this position or other similar ones. Detailed information also regarding the rights recognized by the legislation on the protection of personal data, can be found in the information notice available on the Company's website at the “Careers” page (