Service Operations Analyst

Company Overview:

Founded in China in 1969, Hisense is now a large global leader, with two publicly traded companies - Hisense Electric and Hisense Kelon Electrical - and the owner of 5 brands: Hisense, Kelon, Ronshen, Toshiba and Gorenje. Building on the four cardinal principles of \"Technology, Quality, Integrity and Responsibility\" Hisense has achieved more than 50 years of success in the consumer electronics (where it ranks as the third largest TV manufacturer in the world), home appliances, telecommunications and in the thermo-hydraulic sector, with numerous branches in constant growth on all markets.

Role:

The resource will be inserted in the Service Team and will respond directly to the Operations Manager.

Key Responsibilities:

• Quality Monitoring & Reporting: Monitor and report daily on quality issues, analyzing returns and repeat claims — including associated costs — to identify trends and drive continuous improvement.
• Cost Optimization: Identify cost-saving opportunities and implement process improvements to optimize warranty expenses and B-stock management.
• Data & Expense Control: Manage expense control, service claim analysis, and data processing related to B-product sales, including reporting, SAP administration, stock transfers, depreciation tracking, and invoicing.
• Cross-functional Collaboration: Work closely with Technical Support, Supply Chain, and Finance teams to analyze warranty and repeat claims, streamline processes, and improve data accuracy.
• B-Stock Management: Oversee and control B-stock appliances, ensuring compliance with overdue limits and maintaining accurate inventory records.

Requirements required:

• 3–5 years of prior experience in a Customer Care, Sales Back Office, Service Administration, or Sales Analyst role within multinational organizations.
• Excellent knowledge of English and daily use of the language.
• Excellent knowledge of SAP and Office 365 is a must.
• Strong interpersonal, analytical, and communication skills.
• Team player with problem-solving skills, attention to detail, and the ability to work independently.

What’s in it for you:

• Gross annual salary (RAL): €30.000 – €42.000, commensurate with experience
• Variable bonus scheme
• Meal vouchers (ticket restaurant)
• Smart working: 1 day per week
• International working environment
• Professional growth and development opportunities

Place of Work: Milan