Service Leader Team (m / f / d)

Overview

Nordson Packaging, a global leader in precision dispensing, fluid management, and related technologies, is seeking a Service Leader Team (m / f / d) to join our team in Segrate (MI), Italy. We are committed to a diverse and inclusive workplace and are looking for candidates who share that commitment.

Summary of the role

The Service Leader Team (m / f / d) will coordinate a service team for Italy (9 persons currently) from field activities to technical support, as well as customers, using corporate tools and processes and will report to the Service EMEA South Manager. Daily activities include planning resources and inventory control to reach targets and contribute to the sales budget. The team leader will implement Nordson\'s programs and policies and collaborate with other country peers within the EMEA Service team. As a member of our team, you will work in a dynamic and collaborative environment where ideas and contributions are valued and respected.

Profile required (Italy field service leader)

Skills

• Dynamic person, oriented to teamwork, with clear and honest communication and a vocation to serve the client, working in a multidisciplinary and international environment.
• Capable of coordinating activities to implement service tasks.
• Excellent communication skills to work with multiple teams for optimizing collaboration.

Capabilities

• Goal Orientation and Customer Service
• Ability to manage and plan resources and people
• Communicating to the team
• Able to work in high-pressure environments and set priorities

Experience

• Minimum of 5–10 years in industrial sectors; experience in maintenance in production plants; knowledge of the packaging or food / beverage industry valued
• Minimum of 3–5 years of experience in management teams

Education background

• Technical background required. Engineering degree preferably electro-mechanics. PLC programming knowledge is valued
• English language is essential
• User-level knowledge of the main IT tools (Windows environment, CRM, etc.)
• Driver\'s license

Other

• Willing to reside in the geographical environment of Milan.
• 20% traveling required

Benefits

We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development.

About Nordson Packaging

Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. We offer a supportive culture in a growing and dynamic work environment. We actively invest in our teams to help you build your skillsets and advance your career.

We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more.

Our recruitment process is designed to identify the best-qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.

Interested?

If you are interested in being part of a team dedicated to providing advanced inspection and testing solutions and creating an inclusive and diverse workplace, please apply online with your CV.

#LI-TS1