Service Engineer

The role is a hybrid technical position combining on‑site service and in‑house workshop repairs. It involves installing, maintaining, troubleshooting, and repairing vacuum pumps and related systems, including leak detectors, turbomolecular pumps, and rotary vane pumps, both at customer sites and in the company’s local service centre. The balance between field work and in‑house activities may vary based on business needs and priorities. The role contributes directly to customer satisfaction, system uptime, and overall service excellence.

Key Responsibilities

• Field Service Activities:
• Install, start up, and commission vacuum pumps and systems at customer facilities.
• Perform scheduled and corrective maintenance on site.
• Diagnose technical issues and carry out troubleshooting and repairs.
• Provide basic training and technical support to customers during interventions.
• Document service interventions through detailed field reports and update internal systems (SAP, CRM, etc.).
• Workshop Repair Activities:
• Disassemble, inspect, diagnose, and repair vacuum pumps in the local workshop.
• Conduct functional tests and final checks before product return.
• Record all repair activities, including parts used and repair scope.
• Support inventory and spare parts handling related to workshop operations.

Required Qualifications

• Technical diploma in Mechanical, Electrical, or Automation.
• At least 2 years of experience in a similar technical role (field service or workshop).
• Understanding of vacuum systems or industrial equipment.
• Good hands‑on skills and ability to read technical drawings and wiring diagrams.
• Intermediate English (technical) and familiarity with Office suite.
• Availability for frequent travel within Italy and occasionally abroad for training.
• Valid driving licence (Category B).

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.