Service Desk Analyst (Italian Speaking)

Service Desk Analyst – First Line Support – Fluent Italian Speaking

Empiric has received an exciting opportunity for a Service Desk Analyst to provide first-line IT support within a fast-paced international environment.

You will provide first-line technical support by handling incoming help requests from end users via phone, email, and other support channels. Responsibilities include diagnosing and resolving basic technical issues, accurately logging and documenting incidents, and escalating more complex problems to second- or third-line teams where necessary.

You will work closely with colleagues to ensure consistent service delivery while supporting users across a 24/7 shift rota . The role requires a solid customer service mindset and a foundational understanding of Windows operating systems and Microsoft Office .

Requirements

Must-Have

• Fluency in Italian for effective communication with users
• Strong customer service mindset and problem-solving skills
• Clear verbal and written communication skills
• Basic understanding of Windows OS and Microsoft Office
• Willingness to work shifts, including evenings, nights, and weekends as part of a 24/7 rota

Nice-to-Have

• Previous experience in a Service Desk, Help Desk, or Customer Support role
• Familiarity with ticketing systems or IT service management processes

Term: 6–12 Months plus extensions

Rate: Strong Day Rate

This opportunity is with one of the smartest companies on the planet , offering a vibrant, collaborative, and innovative working environment.

Please respond to this advert or reach out to Azaan directly at or (WhatsApp welcome) for a confidential discussion and full details on the role and rate.