Service Desk Analyst/ IT Service Desk Analyst

Service Desk Analyst - Perm role - €27k plus 10% bonus and benefits (Negotiable) - Milan Based

It’s a fantastic opportunity to work with a Global Management Consultancy.

Role – Service Desk Analyst

Skills and Qualifications:

• Experience : At least 1-2 years of experience in a technical support or service desk role with a focus on Office 365 or similar cloud platforms.
• Office 365 Expertise : In-depth knowledge of Office 365 apps and services, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Outlook.
• Technical Skills : Familiarity with Active Directory (AD), Azure AD, PowerShell for Office 365, and other administrative tools used to manage Office 365 environments.
• Troubleshooting : Strong problem-solving and analytical skills to identify, troubleshoot, and resolve issues related to Office 365.
• Communication : Excellent written and verbal communication skills, with the ability to explain complex technical issues in a clear and user-friendly manner.
• Customer Service : A strong customer service orientation with the ability to handle high volumes of requests and manage priorities effectively.

Must Have Skills:

• Interpersonal skills
• Networking: troubleshooting (Meraki: reasonable understanding)
• Hardware (Lenovo, HP)
• Knowledge management (recording their steps)

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Consulting, and Information Technology

Industries

Business Consulting and Services, IT Services and IT Consulting, and IT System Training and Support