Service Delivery Manager

We're looking for an experienced Managed Service Manager to lead end-to-end service delivery in a complex, outsourced payments environment.

Key Responsibilities

• Lead service delivery, production support, and incident management
• Own delivery of regulatory & scheme compliance changes
• Manage end-to-end SDLC (Agile & Waterfall) across multiple initiatives
• Act as key interface between business, tech teams, and vendors
• Lead distributed teams and manage delivery performance
• Oversee budgets, resources, and delivery trade-offs
• Drive continuous improvement and service optimisation

Required Experience

• 12+ years of experience in application support, development, or solution/technical delivery roles within the cards and payments industry
• Strong hands‑on experience with card issuing and/or acquiring systems
• Proven experience working with core payments processing platforms (e.g., VisionPLUS or similar)
• Experience across the full Software Development Lifecycle (SDLC) including Agile and Waterfall methodologies
• Background in production support, incident management, and service delivery in complex enterprise environments
• Experience leading or coordinating distributed teams (onshore/offshore and multi-vendor setups)
• Strong stakeholder management experience in client‑facing roles within banking/financial services or fintech
• Experience delivering projects, enhancements, and regulatory/scheme compliance changes
• Exposure to technical solution design, architecture discussions, and requirements gathering