Service and Spare Parts Manager

XCMG is a global leader in construction machinery, committed to delivering innovative, reliable, and high-performance equipment solutions worldwide. To support our continued growth and expansion in the Italian market, we are looking for a proactive and organised Service and Spare Parts Manager to strengthen our service parts operations and enhance customer support performance.

Per il seguente ruolo potrebbero essere richieste diverse soft skill ed esperienze. La preghiamo di consultare attentamente la panoramica riportata di seguito.

Key Responsibilities

• Lead daily service department operations, including scheduling, workflow management, and technician development
• Collaborate with factory representatives to ensure warranty procedures are correctly completed and fully compliant
• Manage work orders, oversee the ordering of necessary spare parts, and ensure all required information is provided for work order closure and invoicing in accordance with company policies
• Develop and execute plans to achieve departmental goals in terms of accuracy, quality, and operational efficiency
• Maintain accurate and up-to-date records of incoming and outgoing materials and parts in internal systems
• Support sales teams by ensuring timely availability of spare parts for customers
• Manage and monitor returns, warranty parts, and defective components in accordance with company procedures

Your profile

• Previous experience in service operations, spare parts management, or heavy equipment xdwybme industry
• Strong understanding of service workflow, spare parts processes, and warehouse processes
• Experience working with ERP systems is an advantage
• Strong organizational and problem-solving skills with attention to detail
• Good Italian and English communication skills and customer-oriented mindset
• Strong teamwork attitude, and ability to collaborate with internal teams and stakeholder
• Willingness to travel within Italian territory