Serialization Alert Management Specialist

With its beginnings in a family run pharmacy in Correggio, Italy in the 1920s, Recordati is now a global pharmaceutical company, listed on the Italian stock exchange, with over 4,500 employees and turnover of over Euro 2bn.

We are a group of like-minded, passionate individuals who go to extraordinary lengths for our patients, customers, partners, investors and the people across the globe who we serve. We develop and commercialise medicines to serve people living with common diseases, as well as those living with some of the rarest, in around 150 countries.

At Recordati, our mantra is simple. We’ve always believed that health, and the opportunity to live life to the fullest, is a right, not a privilege. Whether that is for common diseases or the rarest – we want to give people the opportunity to be the best version of themselves.

This drive will never stop. Together, we will always be reimagining tomorrow – with new ideas, new technologies and new innovations to fight diseases.

Recordati. Unlocking the full potential of life.

At Recordati we believe in people! Inspired by our purpose – unlocking the full potential of life – we are committed to creating a diverse environment and cultivating a culture of inclusion. We strive to continually lead with our values and beliefs, enabling our employees to bring their whole selves to work and develop their potential.

Job Purpose

Lead and oversee global serialization alert management, ensuring timely and compliant resolution of all traceability related alerts across active markets. This role establishes the global alert governance model, partners closely with local teams to drive resolution, and continuously improves alert processes, reporting, and system performance to ensure end to end compliance with serialization and traceability regulations.

Key Responsibilities

Global Alert Management & Governance

• Serve as the global owner of serialization alert management, ensuring alerts are monitored, prioritized, and resolved within required timelines.
• Develop, maintain, and enforce a global alert management model, including workflows, roles & responsibilities, escalation paths, and SLAs.
• Standardize alert handling processes across regions while accommodating market specific regulatory requirements.

Local Market Coordination

• Act as the central point of contact for global alerts, coordinating with local teams to assess root causes, guide corrective actions, and track closure.
• Support local markets with training, documentation, and issue solving to ensure consistent, compliant alert handling.
• Monitor adherence to global processes and address deviations or compliance risks.

Reporting & Performance Management

• Drive continuous improvement initiatives aimed at reducing alert volumes and improving resolution speed and accuracy.

Regulatory & Compliance Support

• Ensure alert management processes align with global serialization and traceability regulations.
• Liaise with internal compliance, regulatory partners, and industry bodies to stay informed of evolving alert related requirements.
• Support audits and inspections by preparing alert related documentation, evidence logs, and compliance records.

Systems & Project Support

• Work with IT, serialization system owners, and external solution providers to enhance alert functionality, performance, and automation.
• Support onboarding of new markets, products, or partners by defining alert handling requirements, training teams, and validating system workflows.

Required Skills and Experience

• 3–5 years in serialization management role.
• Deep understanding of traceability standards and market-specific obligations.
• Strong documentation and analytical skills.
• Experience with serialization platforms and regulatory databases.

Required Languages

Fluent in English; additional languages a plus.

We are proud to be an equal opportunity employer. We recruit, develop and reward without regard to, amongst others, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental ability, race, ethnicity, political or religious belief.

If you are looking to join a company where you can try new things, speak openly, and be bold, we invite you to apply today.