Senior Technical Account Manager (Israel), Strategic Accounts

Senior Technical Account Manager (Israel), Strategic Accounts

Job ID: | AWS EMEA SARL (Israel Branch)

Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping our most strategic customers across all industries to maximize the value and benefits of AWS services and our Generative AI solutions. As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovation and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for our Strategic customers. Within our organization, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

Key job responsibilities

• Act as a single point of contact to Enterprise Support customers
• Make recommendations on how new AWS offerings fit in the company strategy and architecture
• Complete analysis and present periodic reviews of operational performance to customer
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Champion and advocate for customer requirements within AWS (e.g., feature request)
• Participate in customer requested meetings (onsite or via video call)
• Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Work with some of the leading technologists around the world
• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
• Available in non-business hours to handle urgent issues

Basic Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience

Preferred Qualifications

• Knowledge of AWS Infrastructure
• Experience in managing and troubleshooting network, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in technical support

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.