Senior Solutions Engineer

Recruitment Requirements:**

1. **Industry Experience**: Residential energy storage systems and small-scale commercial & industrial (C&I) energy storage, with familiarity in inverters, batteries, and integrated systems.

2. **Work Experience**: 3-10 years of relevant experience in technical support or engineering.

3. **Education**: Degree in solar energy storage, electrical engineering, or related fields preferred.

4. **Location**: Based in Stuttgart, Germany, or Milan, Italy.

5. **Technical Expertise**: In-depth knowledge of mainstream residential hybrid inverters, PCS, batteries, and all-in-one systems. Ability to independently conduct technical analysis and troubleshooting.

6. **Regulatory Knowledge**: Familiarity with European (particularly Germany or Italy) energy storage and photovoltaic regulations, or the ability to quickly learn local and EU standards.

7. **Communication & Training Skills**: Fluent verbal and written English communication skills; proficiency in German or Italian is a plus. Capable of delivering technical training and resolving complex technical queries for clients.

8. **Travel Requirements**: Willingness to travel domestically and internationally as required for new product trials and on-site client support.

**Job Responsibilities:**

1. Deliver professional technical training to clients, covering topics such as energy storage systems, inverter operation, and maintenance.

2. Address client technical inquiries and resolve issues related to installation and operation in a timely manner.

3. Support new product trials, track performance feedback, and ensure stable operation at client sites.

4. Collaborate with the sales team to provide technical support during promotional activities (e.g., exhibitions, technical seminars, roadshows).

5. Collect client feedback to assist R&D teams in optimizing product performance and provide suggestions for new product development.

6. Work closely with local sales, after-sales, and other departments to ensure prompt resolution of client issues.

7. Maintain and update technical support case studies and documentation to improve client support efficiency.