Senior Solutions Consultant

Description

Sprinklr is looking for a pre‑sales Senior Solutions Consultant who will partner with Sales and Customer Success on our Large Enterprise & Strategic clients. Solutions Consultants are instrumental in the sales cycle and account relationship, bringing their technical and industry expertise to create compelling solutions for customers.

Who You Are And What Makes You Qualified

Solution Consultants will partner with sales to attain their revenue goals by owning the technical win as key member of the account team through:

• Designing compelling solutions to address a customer’s key business challenges, presenting a desired future state and delivering a competitive advantage with measurable outcomes.
• Lead and document discovery sessions to understand the client’s business objectives and desired outcomes.
• Present a vision of the solution, meeting the client’s requirements that will drive adoption and growth.
• Lead client workshops which may include whiteboarding, Q&A sessions, and trials.
• Subject Matter Expertise (SME) in Customer Experience Management.
• Keep current on industry trends and competition.
• Continuously leverage internal learning and competitive intelligence.
• Understand industry verticals, department verticals, and challenges facing specific buyer personas within Sprinklr’s target market.
• Develop a repertoire of client stories to convey the value of Sprinklr’s solution to the customer, enabling champions to tell stories on our behalf.
• Sharpen the saw on pre‑sales skills, as well as participating and attending trade events.

Collaboration and Administration

• Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution.
• Prioritize participation in meetings with the account team and SC team.
• Ensure general administration across our systems of record are timely and accurate.
• Provide prompt and detailed handoffs to Customer Success (CS) to deliver against the proposed solution.
• Document observations from prospects and customers to influence future product capabilities.
• Create reusable collateral for the entire global pre‑sales team and act as a mentor to those across other teams.

Relevant Skills and Experience

• 5+ years of relevant CX strategy and technical consulting experience.
• Experience in a pre‑sales role at a SaaS company managing large enterprise customers.
• Experience in marketing, advertising, customer care, business intelligence or commerce spaces.
• Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media.
• Thought leader who has engaged in activities such as publishing white‑papers, speaking at industry events, blogging, etc.
• Creative thinker who can bring to life a vision of how a customer can approach their Customer Experiences in new and exciting ways.

Company Mission

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem : growing enterprise complexity that separated brands from their customers. Our vision was clear : to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI‑native platform for four product suites : Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things :

• Lead a new category of enterprise software that we call Unified‑CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified‑CXM) as a category is just getting started, we are well on our way to creating a no‑compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We Invest in Our People

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklr employees with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

Equal Employment Opportunity

Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

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