Senior Sales Advisor

Senior Sales Advisor - Van Cal Fine Jewellery Location:

At Van Cal, retail is not simply transactional - it is a moment of connection, storytelling, and emotion. We are seeking a

Senior Sales Advisor

who embodies a natural sales instinct, refined presence, and a deep understanding of luxury client experience. This role is ideal for someone at the earlier stages of their retail career, with a strong passion for sales, client relationships, and the world of fine jewellery. Role Overview

The Retail Manager will support the daily operations of the Fairmont Monte-Carlo boutique, with a primary focus on

driving sales and delivering an exceptional, highly personalised client experience . Working closely with the Head of Retail, this role is both client-facing and commercially driven, balancing emotional storytelling with confident sales execution. Key Responsibilities

Drive individual sales performance, contributing actively to store targets and KPIs Deliver a refined, personalised client journey from first interaction to post-purchase follow-up Confidently present collections through storytelling, product knowledge, and emotional connection Support high-value sales and assist during private appointments and High Jewellery viewings Build and nurture long-term client relationships, encouraging repeat business and loyalty 2. Clienteling & Relationship Building

Maintain and develop a personal client book Follow up with clients post-visit to strengthen relationships and drive retention Support VIP client experiences with discretion, professionalism, and attention to detail Actively contribute to converting international hotel guests into long-term collectors 3. Retail Operations Support

Assist in daily opening and closing procedures, ensuring security and operational excellence Support inventory handling with precision and care, respecting fine jewellery protocols Maintain impeccable store standards, visual merchandising, and overall brand environment Assist in stock organization, replenishment, and reporting 4. Pop-Ups & Events

Support the execution of pop-ups and in-store events Assist in preparing the space, product displays, and client hosting Contribute to creating a seamless and elevated event experience Work closely with the Head of Retail and wider team to achieve sales and service excellence Contribute to a positive, high-performance, and client-centric team culture Continuously develop product knowledge and sales techniques Candidate Profile Experience & Skills

1–3 years of retail or client-facing experience (luxury or premium environment preferred) Strong interest in

sales and client-building Natural confidence in engaging with clients and closing sales Excellent communication skills in English and French Strong attention to detail and organisational skills Understanding and knowledge of stock management and sales systems Core Competencies

Sales-driven mindset with a passion for achieving targets Client empathy and emotional intelligence Polished, professional presence aligned with a luxury environment Proactive, adaptable, and eager to learn Strong sense of responsibility and trust when handling high-value pieces What We Offer

The opportunity to work within a growing fine jewellery house in Monaco Direct exposure to high jewellery, VIP clients, and luxury retail operations A dynamic and inspiring environment with strong growth potential The chance to develop into more senior retail or client-facing roles over time

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