Senior Restaurant Manager
Descrizione dell'offerta
Key Responsibilities
- Operational Leadership
- Oversee day-to-day restaurant operations to ensure smooth and efficient service.
- Maintain and implement standard operating procedures (SOPs) across all outlets.
- Ensure compliance with health, safety, hygiene, and food quality standards.
- Monitor service flow, kitchen coordination, and guest satisfaction levels.
- Financial & Business Performance
- Drive revenue growth and profitability through effective cost control and upselling strategies.
- Monitor and analyze sales reports, COGS, labor costs, and other KPIs.
- Prepare budgets, forecasts, and monthly financial performance reports.
- Identify opportunities to increase revenue and improve operational efficiency.
- People Management & Development
- Lead, train, and motivate restaurant managers, supervisors, and staff.
- Build a positive work culture that emphasizes teamwork, accountability, and service excellence.
- Conduct regular performance reviews and implement training programs for continuous staff development.
- Ensure staffing levels are adequate and scheduling is efficient.
- Guest Experience & Brand Standards
- Ensure the highest level of guest satisfaction by maintaining Milk & Madu’s brand values and service excellence.
- Handle guest feedback and resolve complaints professionally.
- Ensure consistency in food presentation, service quality, and atmosphere.
- Strategic & Administrative Duties
- Work closely with the Group Operations Team and Executive Management to align outlet strategies with company vision.
- Support menu development and F&B innovations in collaboration with chefs and culinary teams.
- Develop and execute marketing and promotional activities with the marketing department.
- Represent Milk & Madu Group in external partnerships, community events, and business development opportunities.
Qualifications & Requirements
- Minimum 5–7 years of proven experience as a Restaurant Manager, preferably in premium casual dining or hospitality groups.
- Strong leadership and organizational skills with the ability to manage multiple outlets.
- Excellent financial and analytical skills, with proven ability to manage budgets and optimize costs.
- Deep understanding of F&B trends, guest experience management, and operational excellence.
- Exceptional communication and interpersonal skills, fluent in English (Bahasa Indonesia is a plus).
- Ability to thrive in a fast-paced environment and adapt to changing business needs.
What We Offer
- Competitive salary package with performance-based incentives.
- Opportunities for career growth within the Milk & Madu Group.
- Supportive and collaborative working environment.
- Exposure to one of Bali’s leading hospitality brands with multiple outlets across prime locations.