Senior Operations Supervisor

Overview

sennder is Europe\'s Leading Digital Freight Forwarder. In a traditional industry, we\'re moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we\'re building an ecosystem that is leading the industry into the 21st century.

Senior Operations Supervisor – We\’re looking for a Senior Operations Supervisor to join our Operations team in Milan and support us in optimising and simplifying road freight in Italy and across Europe.

As Senior Operations Supervisor you\’ll manage teams responsible for executing domestic and international transports and you\’ll be responsible for the department strategy, playing a leadership role in achieving the company\'s objectives. You\’ll be collaborating closely with the Country Manager, the Director of Commercial, and Procurement department to manage existing customers and activate new ones ensuring the best transport service and quality.

What You Will Do

• Manage your teams to ensure FTL transports coverage for open available freight using internal tools, external capacity resources, and learned sales techniques
• Improve the relationship with our Key Suppliers and support the Procurement department in tender and contract evaluation
• Set and review KPIs and targets for the teams while ensuring adherence with company-wide goals
• Support the yearly budget definition and ensure periodic reports and analysis to the Management
• Organise periodic meetings to present strategies results to the management, translating company directives into objectives and actions
• Supervise the team in the execution of daily transports and support in handling all arising inquiries from carriers and customers
• Work with carriers and customers to implement projects and solve complex business challenges, identify opportunities and proactively identify solutions

What We Are Looking For

• Confident in using data to analyse and track key metrics
• 5+ years experienced in Road Freight with major focus on Full Truck Load transport, preferably with Freight Forwarding and Brokerage experience
• 3+ years experienced in people management with at least 3 direct reports
• Updated on freight forwarding market dynamics
• Experience in managing framework agreements with suppliers
• A great problem solver as well as a person with an entrepreneurial mindset
• Knowledgeable on how to validate business opportunities (feasibility and sustainability)
• You speak and write Italian fluently (native level) and you are fully proficient in English

What You Can Expect

At sennder, we want to maximize the individual potential of all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit and respect to build fruitful collaboration across teams. Do not hesitate to apply as a member of the protected categories law 68/99. Learn more about who we are on our career site.

• Fast growth scale-up with an international team of 2000+ people, 74+ nationalities spread across 27 European offices. With English as our common language, we are able to work together.
• Learning and development on the job and with the support of a bi-annual review process, learning allowance, high potential programs, sennder onboarding academy, and internal trainings.
• Prioritize employee engagement and mental well-being by fostering a supportive environment through the Nilo platform and conducting regular employee satisfaction surveys.
• Hybrid work model where you seamlessly merge virtual productivity and in-office collaboration with your colleagues.
• Competitive compensation package including objective-based bonus, referral reward, and in some cases virtual option plan.
• For the Milan office we offer: free on-site gym!
• Vibrant offices complete with healthy snacks, focus zones, and social areas to connect with your colleagues. Click here for a virtual tour and better yet, hope to see you soon!

We value humility and we\'re as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe. If you have any questions or need special accommodation please reach out to us at As soon as you apply your journey with sennder begins.

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