Senior Manager, Office Services

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times.

Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

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Role Description

• Overall coordination and management of Office Services across Bain Italy (Milan and Rome)
• Oversight of office operations, including facilities management and maintenance activities, with responsibility for the related budget
• Management and coordination of external vendors and service providers (cleaning, maintenance, utilities, security, catering, etc.)
• Supervision of front desk and reception services
• Full responsibility for the on-site canteen service in the Milan office (vendor management, service quality, cost control, compliance)
• Support to Safety & Security activities, ensuring compliance with Bain standards, local regulations, and emergency procedures
• Close collaboration with Italy Office leadership, HR, and Finance to ensure smooth day-to-day operations and continuous improvement of office services

Qualifications

·         6+ years of experience in Office Management, Facilities Management, Workplace Services, or similar

operational roles

·         Proven experience in managing external vendors and service providers, including contract

negotiation and performance monitoring

·         Solid experience in budget management and cost control

·         Knowledge of health & safety regulations and compliance standards; experience supporting safety &

security activities is a plus

·         Strong organizational and problem-solving skills, with a proactive and hands-on approach

·         Ability to manage multiple priorities across different locations (multi-site experience is a plus)

·         Strong stakeholder management skills and ability to collaborate effectively with senior leadership,

HR, and Finance

·         Fluency in Italian and English

·         Proficiency in MS Office;

·         Master’s degree required