Senior Manager, Customer Systems Engineering

Experteer Overview

As Senior Manager, Customer Systems Engineering, you lead a cross‑functional team to deliver large‑scale heater and automation projects across Italy and parts of Europe. You’ll align office‑based design with field‑based service delivery, ensuring on‑time, on‑budget outcomes while maintaining strong customer relationships in local languages. You’ll collaborate across Europe to optimize resources and support sales with engineering insight, driving service growth and high‑quality delivery.

Retribuzione / Benefits

• lead multi‑disciplined, geographically distributed teams to deliver projects and services
• manage large‑scale heater systems (Electric Circulation Heaters, Duct Heaters) and related control systems
• oversee industrial automation projects (SCADA, DCS, thyristor‑based control) from inception to operation
• coordinate field‑based service teams and 24/7 support contracts to grow services
• drive pan‑European project collaboration to optimize resources and skills
• lead cross‑functional teams and balance design vs. field work as project needs shift
• support sales with engineering solutions, quotations, and approvals; maintain customer relationships
• own order‑to‑revenue financial performance and procurement to deliver value‑driven solutions

Responsabilità

• Engineering degree
• proven control/SCADA experience and heater‑related services
• strong project management experience in Industrial/Process Automation
• team leadership experience
• fluent Italian and good English (oral and written)
• willingness to travel regularly within Italy and Europe
• PMP or similar qualification would be an advantage

Requisiti fondamentali

• Private health insurance
• Life assurance
• Meal vouchers
• Competitive salary
• Company pension/industry benefits
• Flexibility (hybrid)