Senior Logistics Operations Manager - Italy

We are looking for a

Senior Logistics Operations Manager

to lead our Italian operations and drive performance, quality and profitability across

Milan, Bologna and Rome . You will

own the operational KPIs and service quality , lead multi-city teams (controllers, HR/people support and local operations staff), manage the

P&L and budget , and represent the company in

weekly client meetings

for key accounts. The ideal candidate has solid experience running logistics operations in Italy, is confident with numbers, and is very strong in Excel and data-driven decision-making. Key responsibilities

Operational performance & quality

Own the

operational metrics

(on-time performance, delivery success, quality, productivity, safety) across Milan, Bologna and Rome. Ensure processes and SOPs are correctly implemented and followed at station/city level. Run regular performance reviews with local teams and implement corrective action plans where needed. Ensure consistent service quality across all cities, aligned with client SLAs. Team leadership & organisation

Lead and coach local teams, including

controllers, HR/people support and city operations leads . Set clear goals, monitor performance, and support the development of key team members. Foster a culture of ownership, accountability and continuous improvement. Client relationship management

Hold

weekly operational meetings with key clients , presenting KPIs, root-cause analysis and action plans. Act as main operational escalation point for Italian operations. Work closely with clients on ramp-ups, peak planning and new initiatives. P&L, budget & financial control

Own the

operations P&L

for Italy: revenue, variable and fixed costs. Prepare and manage

budgets and forecasts

together with the Country Manager and Finance Controller. Monitor margins and unit costs; implement cost-optimisation initiatives without compromising quality. Ensure accurate monthly reporting and explanation of variances vs budget/forecast. Cross-functional collaboration

Work closely with the

Finance Controller

on reporting, accruals, and financial analysis. Coordinate with HR on workforce planning, hiring needs and people issues. Collaborate with Fleet, IT and other support functions to ensure operations run smoothly. Data, reporting & continuous improvement

Use

Excel and data

to analyse performance, identify trends and drive decisions. Build and maintain operational dashboards and standard reports. Lead continuous improvement projects to increase productivity, reduce waste and improve service. Requirements

5+ years’ experience in logistics operations in Italy

(last-mile, parcel, e-commerce or similar). Proven experience

managing P&L

and budgets for an operations function. Very strong

numerical skills

and a

data-driven mindset . Advanced

Excel skills

(pivot tables, lookups, basic modelling, data analysis). Experience leading multi-site or multi-city operations teams. Comfortable running

client-facing meetings

and presenting KPIs/action plans. Strong organisational skills, attention to detail and ability to prioritise under pressure. Fluent English

(spoken and written). Italian is strongly preferred due to the nature of the role. Willingness to

travel regularly

between Milan, Bologna and Rome (and between Barcelona/London For Board Meetings). Nice to have

Experience working with large e-commerce / parcel / last-mile clients. Background in fast-growing or scale-up environments. Experience with BI/reporting tools in addition to Excel. Competitive salary , aligned with experience and responsibility. Performance bonuses

linked to operational KPIs and P&L delivery. Expansion bonuses

for successful ramp-up of new cities, services or volumes. Opportunity to build and shape a

multi-city operation

in a growing business. Close collaboration with senior leadership and clear progression opportunities. Travel expenses covered in line with company policy.

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