Descrizione dell'offerta
Senior HR Administrator, with Italian and French
Location: Milan, Italy
Reporting & Scope
Reporting to the Regional People Solutions Manager. Supports the EMEA Region People Solutions team, which directly serves 1,700 employees and indirectly supports about 7,500 global PTC employees. The Senior HR Administrator coordinates a defined range of employee‑related HR services and matters across the region.
Key Responsibilities
- Manage and support daily people related matters
- Employee Onboarding/Offboarding Coordination & Support
- Employee File/Record Entries & Uploads
- Verifications of Employment
- Employee Case Management Triaging
- Employment Document Distribution & Collection
- Manage all health and safety matters
- Confirmation & Clarification of Various Records, Enrollments, and Opportunities
- Knowledge Guide & HR Policy Distribution
- Education and execution of compliance related matters
- Support of Various Low-Complexity & High-Volume Activities as Needed
- Daily Interaction with HR Systems (primarily Workday & ServiceNow)
Required Skills & Experience
- 2-4 Years in an HR Generalist Role
- Some College Level Coursework in HR, Business Administration, or Related Field
- Ability to Learn New Systems, Processes, and Policies with Limited Training
- Hands‑on Exposure to Microsoft Office Products (Outlook, Word, Excel, PowerPoint)
- Mandatory: Fluency in English, French and Italian
Preferred Traits, Skills & Knowledge
- Self‑Driven, Proactive & Growth Oriented – Acts and advocates for their own growth and development to ensure they have all the knowledge, tools, and skills needed to meet and exceed the demands of their role, building upon foundational knowledge to expand their capabilities and career opportunities.
- Team Oriented – Ability to work effectively with peers and broader People Team members to deliver support services in a collaborative environment.
- Curiosity – Desire to expand their own knowledge and a deep awareness of people, things, and processes, making curiosity and experiences central to individual growth and development.
- Openness – Awareness that the People Solutions Teams, and the PTC People Team overall, are in a constant state of evolution; requires a change‑agile mindset, adaptability, and a learning‑centric approach to be successful in this role.
- Intermediate Communicator – Must interpret employee needs from front‑line employees to first‑level managers, effectively communicate follow‑up questions as needed, and provide a clear and concise next‑step or solution statement.
- Customer‑Centric Focus & Lens – Understanding that the employee (customer) experience is at the forefront of everything the People Solutions teams do, ensuring actionable activities are delivered within prescribed timeframes and quality levels while identifying improvement opportunities for long‑term success.
- Organized with Attention to Detail – All inquiries, actions, and communications require scrutiny to ensure the right support is delivered in the right way.
- Collaborative – Assumes positive intent, open‑mindedness, and ease of working with others.