Senior Concierge Manager

Acquera Yachting is consolidating its Venetian office structure and is looking for a highly motivated individual capable of tackling challenges alongside a team of professionals, in the role of Senior Concierge Manager.

As a Concierge based at the HQ and involved with the Operations Team, you will play a crucial role in ensuring the ultimate satisfaction of our yacht customers by providing personalized services and crafting exceptional experiences.

Role:

The Concierge is responsible to deliver bespoke, top-tier tailored services to the client’s personal preferences and lifestyle. This includes managing luxury travel arrangements, organizing exclusive events, providing insider access to high-end experiences and ensuring every detail is meticulously handled.

Responsibilities:

• Acting as the main point of contact, available 24/7
• Anticipating client needs and build strong, trust-based relationships
• Planning and selling tailored high - end experiences with an in-depth knowledge of Venice
• Assisting with the organizing of on-site events and ensuring their successful execution
• Ensuring accurate quotations for services and obtaining client authorization
• Managing invoices and coordinating with the Accounting Department
• Expanding the supplier network and local specialists
• Supporting the Operations Department in the formality procedures (if needed)
• Managing information in compliance with GDPR regulations

Requirements:

• 5+ years of experience as Concierge
• Deep knowledge of Venice and its surrounding areas
• Exceptional communication, discretion, adaptability, problem-solving and attention to detail
• Emotional intelligence and ability to anticipate and exceed client needs
• Fluent English

Locations: Venice, Italy

If you are passionate about delivering outstanding service and creating unforgettable experiences, we invite you to join our team. Apply now and be a part of our commitment to excellence! Contract and remunerations will be determined according to the profile.