(Senior) Client Delivery Lead (Energy experience preferred)

(Senior) Client Delivery Lead (Energy experience preferred)

Help us use technology to make a big green dent in the universe! Key Responsibilities

You will be managing the relationship with client counterparts (often product owners and business owners) You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues Being the knowledge base of how Kraken works and how we deliver Kraken Platform Triaging incoming requests and communicating client priorities internally. Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform. Supporting the engineering team to deliver product features Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have. Requirements

In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”) Strong client delivery and/or product ownership experience Experience of product management and customer journeys Solid understanding of technology and associated trends Excellent communications, collaboration and presentation skills Strong influencing skills and ability to challenge traditional ways of thinking Experience of working with significant complex delivery pipelines for clients Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding Time management and a get-stuff-done attitude Consulting experience is a plus Fluent English + Italian (other european languages are also relevant for this role) Previous experience in the electricity/utilities market in Italy or another European country is a strong "nice to have"

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