Senior Claims Adjuster

Overview

Primary Details

Time Type : Full time

Worker Type : Employee

At QBE were driven by purpose.

We exist to enable a more resilient future helping businesses thrive in an increasingly complex world.

The Opportunity

We are seeking a highly skilled and motivated Senior Claims Adjuster to join our dynamic team. This role is pivotal in supporting the implementation of our Claims strategy and ensuring the delivery of exceptional service standards.

Your New Role

• Investigate and resolve complex claims to ensure effective handling and minimize financial leakage.
• Analyze coverage issues and recovery opportunities (e.g. subrogation contribution) to protect company interests.
• Manage disputed claims and ensure settlements are reached economically.
• Collaborate with internal teams (Underwriting clients brokers) to support business objectives and maintain strong relationships.
• Monitor and validate billing premium receipt and reinstatement calculations before processing payments.
• Maintain accurate reserves and system updates to reflect company liability clearly.
• Provide technical guidance and mentorship to junior claims staff.
• Support reporting and portfolio analysis to inform strategic decisions.

About you

We are looking for a candidate with strong expertise in Claims bringing at least 10 years of experience across various lines and types of claims with a particular focus on Property claims. The ideal candidate will demonstrate:

• A proven ability to investigate and resolve complex claims with minimal leakage.
• Strong skills in coverage analysis, subrogation and dispute resolution.
• Experience managing client and broker relationships ensuring timely and accurate billing and payments.
• A collaborative mindset to support underwriting teams and contribute to strategic claims initiatives.
• A proactive approach to mentoring junior team members and supporting team leadership when needed.
• Fluency in English both written and spoken.
• Proficiency in MS Office tools and the ability to produce detailed management information reports.
• Solid understanding of regulatory and compliance frameworks within the insurance sector.

This role requires someone who is analytical, communicative and solution-oriented with a strong commitment to delivering excellent service and supporting business goals.

Why QBE At My Best

• Purpose-led: Join a company committed to resilience, sustainability and doing the right thing.
• Empowered to Act: We trust our people to make decisions and drive change.
• Flexible Working: We support hybrid and remote working to help you thrive.
• Global Reach Local Impact: Be part of a global insurer with a strong European presence and ambition.

At QBE we want our people to feel rewarded and inspired to perform at their best. We have created At My Best as our connection and way of showing we have your back. Our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. This is part of our culture and QBE DNA to support our people.

We are an international insurer building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We ask the right questions to enable a more resilient future for our customers and the communities we serve.

QBE aims to build a workplace that is fair and inclusive, with flexible working across the company. Our 13,000+ colleagues in 27 countries are big enough to make an impact but small enough to feel like a friendly, down-to-earth workplace.

To find out more about why you should work for QBE visit our careers page.

QBE Benefits & Diversity

At My Best - QBE Benefits

You are more than your work and QBE is more than a workplace which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included and we are committed to building a diverse workforce. We are proud to partner with organisations such as Stonewall and Working Families and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter keeps us accountable. For more information on our strategy targets please view our Careers Page.

How to Apply

To submit your application click Apply and follow the step-by-step process.

Required Experience

Senior IC

Key Skills

Load & Unload, Organizational skills, Financial Concepts, Fraud, Math, Mediation Experience, Pricing, Conflict Management, Workers\' Compensation Law, Medicare, negotiation, Workers\' Compensation

Employment Type : Full-Time

Experience : years

Vacancy : 1

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